Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.
We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better.
At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future.
The Supply Coordinator serves as the primary point of contact and advocate for Sales’ orders and is responsible for the optimization of orders while driving total fulfillment. Responsible for understanding and evaluating order exceptions (if any), working directly with Sales, RM Planner and operations (Supply Chain & Production) to quickly resolve issues within the sales order life cycle (customer PO to SO conversion) across all fulfillment channels. An integral part of the team by providing data around Transfer Success Rate (TSR) and volume patterns that will aid in decision making to ensure that product support and delivery conforms to customer and quality standards ensuring daily on time delivery to end customers.
Tasked with resolving sales order exceptions and escalated customer inquiries related to the status of shipments, cancellations and expediting of orders. You will apply data analysis and process mapping to find solutions with our cross functional partners with the goal of reducing past due orders, clearing accounts receivable and providing operational support & efficiency for our organization. In this seat you will help drive optimal fulfillment activities from order induction through delivery and post delivery support that will yield a level of service that aspires to be Customer Obsessed.
Receives orders from Sales and processes through the “bible” of orders--may it be through a GSheet, Oracle system and/or SAP system
Execute order booking and releasing on PANC system
Interacts with Sales and customers and is responsible for maintaining and enhancing good business relationships
Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
Work with cross-functional teams to pinpoint and resolve issues and/or process improvement opportunities with Supplier Performance Team, Customer Service, and Logistics as needed.
Collect, analyze, & interpret data from various sources, and communicate directly with supplier and the customer as needed, identifying areas of opportunities to enhance customer experience related
Generate & drive actions for Farm to Selling Station & Selling Station to Slaughter Success Rate Dashboard
Provide transactional support from PGR, PGR, PR, PO and Inbound Systems Inventory transactions.
Collaborate with Technology teams to track down core issues in IT systems, operations, and suppliers, articulate the problem, then develop solutions to drive resolution. Solutions may include new system requirements, bug fixes, and/or changes to operating procedures.
Improves results by recommending process improvements; providing continuing measurements and analysis.
Provide high level analysis and reporting on Order Management matters and trends across the organization.
Follow 1FG’s policies and procedures and identify opportunities for continuous improvement
Education:
Associate degree in Business, Finance, Supply Chain, Procurement or related field
Experience:
1-3 years Customer Operations, Supply Chain, Customer Service or Order Management experience.
Licenses:
Training and/or certifications related to Customer Service/Experience is a plus
Other Requirements:
Project Management
Business Process Management
● Ability to prioritize and has attention to detail, thorough in completing work tasks
● Has great focus on accuracy, completeness, and value-add for assigned tasks which leads to providing excellent customer experience
● High aptitude for learning and champion in effective collaboration
● Excellent interpersonal and communication skills - verbal and written are required.
● Deadline oriented and ability to multi-tasks
● Independent / flexible problem solver
● Customer service focused personality
● Excellent written and oral communication skills
● Proficient computer software and data processing skills (MS Excel, Gsheet, Power BI, Oracle)
● Must be hard working and analytical
Top Skills
What We Do
PILMICO FOODS CORPORATION, the food and agribusiness subsidiary of Aboitiz Equity Ventures, is considered as one of the largest flour milling companies in the Philippines. We are primarily engaged in the manufacture of wheat flour and wheat by-products and have been ranked among the top three domestic flour producers in terms of sales. We import both soft and hard wheat, the primary raw material for our products, from the United States and Canada. All our flour products are fortified with Vitamin A and Iron, and certified with Halal and Sangkap Pinoy seal. Through our Research and Training facilities located in Luzon and Mindanao, we also offer technical services and bakery trainings to meet the needs of our stakeholders. Our products are distributed all over Philippines through distributors and dealers. We have also expanded the reach of our flour products to the ASEAN region, exporting to countries like: Vietnam, Thailand, Malaysia, Myanmar and Hongkong. True to our brand promise of being Partners for Growth, we advance our business and communities by providing business solutions and building partnerships for growth
