At Humana, we're building human-centered experiences that help people navigate healthcare with confidence. We're looking for a Lead Content Designer to drive content design, influence product strategy, shape systems, implement frameworks and execute across our digital ecosystem. You will report to the Director of Content Development.
You'll operate as a cross-product leader, shaping experiences across web, mobile, apps, virtual assistants, and emerging AI surfaces. This role is ideal for someone who thrives in ambiguity, uses research and insights to guide decisions, and drives impact through systems thinking in complex environments.
What you'll do
- Independently drive content design across product teams and user journeys using research, analytics, and content audits to identify opportunities
- Translate insights from research, competitive analysis, and journey mapping into clear, actionable digital experiences
- Build and scale content systems (taxonomies, models, information architecture) and define governance (standards, guidelines, tools)
- Lead content for complex, end-to-end experiences working across teams and product lines to craft clear, accessible content that simplifies regulated information
- Drive optimization using analytics, VOC data, measurement and testing to improve content performance, ensuring quality from discovery and creation through post-launch stages
- Partner and guide cross-functional teams to deliver compliant, user-centered experiences that balance customer, business, and regulatory needs
Use your skills to make an impact
Required qualifications
- 7+ years in content design, UX writing, or content strategy
- Experience leading discovery, strategy, and scalable content systems
- Strong information architecture and systems thinking skills
- Ability to translate complex, regulated content into clear experiences
- Data-informed decision making and content measurement experience
- Proven cross-functional collaboration and stakeholder influence
- Experience developing guidelines and governance practices
- Background in design systems and content standards
- Portfolio demonstrating ability to guide product strategy with clear impact
Preferred qualifications
- Experience in healthcare or regulated industries
- Familiarity with SEO and accessibility best practices
- Shipped consumer websites and apps
Scope and impact
- Elevate content quality and consistency organization-wide
- Influence product strategy and drive stakeholder alignment
- Own content across product areas from discovery through optimization
- Define systems and standards adopted across teams
- Support continuous improvement through measurement, testing, and iteration
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 07-30-2026About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Skills Required
- 7+ years in content design, UX writing, or content strategy
- Experience leading discovery, strategy, and building scalable content systems
- Strong information architecture and systems thinking skills
- Ability to translate complex, regulated content into clear digital experiences
- Data-informed decision making and content measurement experience
- Proven cross-functional collaboration and stakeholder influence
- Experience developing guidelines, governance practices, and content standards
- Background in design systems and content standards
- Portfolio demonstrating ability to guide product strategy with clear impact
- Experience in healthcare or other regulated industries
- Familiarity with SEO and accessibility best practices
- Experience shipping consumer websites and apps
Humana Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Humana and has not been reviewed or approved by Humana.
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Healthcare Strength — Medical, dental, vision, supplemental health, and long-term care insurance are offered alongside on-site/virtual wellness resources and weekly paid well-being time, indicating a whole-person focus.
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Leave & Time Off Breadth — Paid PTO and holidays, volunteer time, and formal leave options such as parental and caregiver time provide broad time-away support. Adoption assistance and lactation rooms extend coverage for key life events.
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Retirement Support — A 401(k) with company match anchors long-term savings. Employer-matched emergency savings programs complement retirement planning.
Humana Insights
What We Do
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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