Lead Content Designer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Lead Content Strategist, you’ll be a key driver of content strategy and editorial quality for multiple cross-functional product delivery teams, leading a team of Content Designers. At PayPal, Leads work side by side with UX Designers, Product Managers, and Researchers to create user experiences that empower people and businesses around the world.

Job Description:

At PayPal, Leads work side by side with UX Designers, Product Managers, and Researchers to create user experiences that empower people and businesses around the world.
The quality of our Leads is impeccable and serves as a model for immediate teams and the broader design community. We’re looking for that someone who always looks beyond individual asks and product line needs to continuously improve our customer experience and brand. Your vision will help uncover opportunities for boosting customer value and impacting business outcomes.

Key Responsibilities:

• Lead through craft and help grow a small team of Content Designers. Your craft is impeccable and seen as a beacon for less experienced designers.

• Inspire the team to evangelize for our customers, develop the information they need, determine when and how best to communicate with them, and how to do so with a trusted voice that makes them feel cared for and understood. You know how to be a change agent and steer the team in the right direction.

• Be a storyteller and help shape presentations and customer experience through stories and messaging strategies.

• Drive the definition of a clear and actionable strategic direction for content in your product area. As a lead, you’re no longer just shaping experiences—you’re defining the vision for how content will impact the product line goals.

• You’re comfortable leading workshops that change how the organization solves problems and aligns with PayPal’s long-term vision.

• You’ll set content standards for the organization and possibly industry at this level. This role includes contributing to thought leadership, research, and advancements in design, creating frameworks and methodologies that become PayPal and industry standards.

• Use data and customer feedback to measure the effectiveness and of the content strategy and pivot as needed in real time.

• Work with the Content Community of Practice team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale.

• Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience. Your collaborative efforts have tangible outcomes and you’re often the catalyst for strategic alignment across various departments.

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.

• Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.

• Reach across disciplines and departments to demonstrate how content can be used to create lasting and meaningful relationships with our customers.

Qualifications:

• 7+ years of experience writing for multiple channels and platforms, such as websites, apps, email, and social media. You know how and when to use a particular medium.

• 3+ years of experience managing or mentoring writers.

• You see products and solutions as part of a customer’s larger journey and you seek to deeply understand that journey through research and data analysis.

• You understand brand and marketing methodologies, but your real expertise is using design thinking in service of creating great products.

• You have a track record of positioning content as an engagement tool that transforms customer relationships.

• You have a history of knocking down organizational obstacles and building sustaining frameworks and partnerships.

• Experience in financial services, payments, B2B or B2C e-commerce is preferred.

• AI interest or experience preferred.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$99300 to $216040

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.