Lead Consultant - Digital Adoption Specialist

Role Title: Lead Consultant - Digital Adoption Specialist

Location: Chennai

We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world.

AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology, has led the Board to approve a large-scale transformation programme – Axial.

The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient.

The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come.

The Axial programme needs the best talent to work in it. Whether it’s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients.

We are seeking a Digital Adoption Specialist to join our team and lead WalkMe implementations across global enterprise systems. As a Digital Adoption Specialist, you will work across the business to identify use cases, design and build creative digital adoption solutions, and continually improve digital adoption content to maximize business outcomes and investments in technology. You will utilise your technical and people skills to simplify user experiences, accelerate adoption, and improve efficiency.

What you’ll do

• Lead discovery and planning sessions with stakeholders to assess adoption challenges

• Design, test, and implement user-first in-app experiences using WalkMe and related tools

• Host technical training calls and provide troubleshooting support

• Define measurement strategies and provide actionable insights using WalkMe analytics

• Collaborate with change managers, developers, and business units on an ongoing basis

• Maintain an understanding of business stakeholders’ strategic goals to position yourself as a trusted expert and advisor

• Report on solution outcomes and impact at regular intervals, providing recommendations to enhance UX and impact

Essential for the role

• 3+ years in digital adoption, change management, or IT consulting

• 1+ years hands-on experience with WalkMe or another DAP

• Familiarity with HTML/CSS

• Strong analytical, communication, and presentation skills

• Ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management

• WalkMe Builder Certification is preferred, although not required. (The expectation will be to go through the WalkMe Certification Program upon hire.)

Desirable for the role

• Background in UX, change management, or project management is a plus

• Experience working with enterprise platforms is a plus

• Experience creating prototypes, wireframes, mockups, and user flows

• Experience with visual design software applications like Figma, Sketch, Photoshop, Illustrator, etc.

• Experience with Information Architecture (IA) principles for organizing and structuring content

• Experience conducting usability testing to validate design choices is a plus

Why AstraZeneca?

At Astrazeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

So, what’s next?

• Are you already imaging yourself joining our team? Good, because we can’t wait to hear from you.

• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and hope its yours

• If you’re curious to know more then we welcome your application. Apply now!

Where can I find out more?

Our Social Media

• Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

• Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

• Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.