If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Lead Computer Operations Analyst leads enterprise-wide scheduling strategy, oversees coordination between systems and application teams, and supports continuous improvement of batch operations. This role ensures operational consistency and high availability.
Essential Responsibilities:
The ideal candidate will be responsible for:
- (30 %) Scheduling Architecture & Strategy: Design enterprise-wide scheduling models and maintenance strategies.
- (20 %) Cross-Team Coordination & Governance: Lead collaboration efforts between application development, system programming, and operations.
- (15 %) SLA Management & Exception Handling: Ensure job stream execution meets defined SLAs and address recurring job delays or anomalies.
- (15 %) Operational Improvement Initiatives: Drive continuous improvement through standardization, automation, and documentation enhancements.
- (10 %) Change & Release Management Support: Participate in release planning and ensure jobs are updated accurately in coordination with application releases.
- (10 %) Leadership & Mentorship: Provide guidance and direction to scheduling analysts and operations staff.
Required Education & Experience (Knowledge, Skills, & Abilities):
- High school diploma or equivalent
- 7 years of experience in mainframe scheduling and operational liaison roles.
- Proficiency in JCL and enterprise job scheduling tools.
- Experience leading major cutover or batch redesign projects.
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- Associates degree in IT, Computer Science, Information Systems or related field.
- 7 years of relevant experience
- Knowledge of parallel testing phased scheduling, and job control auditing.
Job Environment & Physical Requirements:
- This position typically operates in a professional office environment or hybrid/ remote setup.
- Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.
- Ability to communicate effectively in person, over the phone, and via collaboration tools.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- High school diploma or equivalent
- Seven years of experience in mainframe scheduling and operational liaison roles
- Proficiency in JCL and enterprise job scheduling tools
- Experience leading major cutover or batch redesign projects
- Associate degree in IT, Computer Science, Information Systems, or a related field
- Seven years of relevant experience
- Knowledge of parallel testing, phased scheduling, and job control auditing
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
