Lead, Compliance STAR Operations

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

As an online money transmitter, Remitly is growing while maintaining high customer service, performance and compliance standards. Remitly is a licensed financial services company in several jurisdictions. Each of these jurisdictions requires, among other items, that Remitly maintain a comprehensive Anti-Money Laundering, Counter-Terrorist Financing and Fraud Investigative program. Our Risk and Compliance teams are a cornerstone of our business, and as the Compliance Team Manager you will lead one of our AML Operations Compliance Teams to ensure we follow internal policies, local jurisdiction financial service laws, and other applicable regulatory requirements, while motivating and supporting the team in their own growth and development.  This position is based in our Manila, Philippines office.

You Will:

• Lead a team of AML investigators as part of the Risk, Oversight, and Compliance organization. This team will review unusual activity within customer profiles that may be related to money laundering, terrorist financing or fraud. These investigations may lead to regulatory filings.

• Ensure the distribution of case workload and meet required service levels.

• Support the team using data to improve work processes by challenging and identifying new opportunities to improve processes.

• Ensure escalations are handling appropriately.

• Communicate to key management stakeholders on salient issues, trends and business opportunities

• Support with Horizon scanning and financial crime trends to help monitor regulatory developments and industry trends and suggest updates to the AML investigation and reporting program.

• Support your team in Identifying customer-related trends, patterns and issues associated with money laundering, terrorist financing and other unwanted and fraudulent transaction activity

• Suggest updates to transaction monitoring rules based on trends identified and identify process improvements for existing procedures. Lead process/efficiency improvement processes, including design and implementation.

• Ingest guidance from relevant financial intelligence units, and help operationalize new or changed processes as needed to meet regulatory expectations.

• Work with Product teams, Product Compliance, and Compliance Officers to operationalize transaction monitoring and AML investigative practices needed to launch new products and jurisdictions.

• Manage the performance of your team to defined metrics and behaviours while supporting each team member with their growth and professional development

• Promote the evaluation of internal reports and related filters to confirm Remitly is monitoring its customer base for compliance with the terms of its user agreement and regulatory requirements

• Support the execution and ongoing improvement of the global suspicious activity investigation and reporting program in line with Global compliance requirements, including responding to audit inquiries and internal testing..

• Provide guidance and ensure the teams are completing and tracking the remediation of corrective actions arising from testing.

• Support the Global Financial Crime and Compliance Officers with ensuring we are compliant with the Anti-Money Laundering policies and procedures.

• Coordinate the review of referrals from other sources such as the law enforcement or other financial institutions

• Initiate projects for continuous improvement; doing the right thing for our customers while protecting the sustainability of our business.

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You Have:

• Ideally 5+ years of experience investigating unusual activity and filing of regulatory reports related to AML, CTF, Fraud Investigations or

• Substantive knowledge of KYC, AML, CTF and fraud regulations and related typologies within the fintech industry

• Must have a relevant industry (Specialist-Level) Certification.

• Prior experience of managing a team of people operating in the compliance discipline or a related managing a team of people in highly complex & regulated operations

• Experience training and writing procedures

#LI-Hybrid

Our Benefits:

• Rice Allowance

• Transportation Allowance

• Paid Vacation

• Medical, Dental & Vision

• Accident and Life Insurance

• Employee Stock Purchase Plan (ESPP)

• Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.