We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Role:
The Lead Community Manager, North America, will be responsible for building, shaping, leading and expanding the Celonis Community in the region. This role is pivotal in creating and fostering a vibrant and engaged academic, customer and partner community to connect, learn in-demand skills, and share their knowledge of the Celonis platform.
The successful candidate will have a passion for community building and ensure a unified and engaged experience across all community touchpoints within North America.
The Team:
As part of the newly formed Global Community Engagement team, the candidate will translate global strategies to the local market, shape global and local community experience and make Community Engagement a decisive component for customer success. The Community Engagement team resides in the GTM Marketing team. Also included are regional marketers, Partner Marketing, Customer Experience, Digital Marketing and Marketing Operations. This team thrives on cross-functional collaboration working as one team with all of our Celonis colleagues, solving problems, bringing new ideas to life and obsessing over customer value. People are empowered to do their best work, think with a growth mindset and build their careers with Celonis.
The work you’ll do:
- Build and execute the regional offline and online community plan working closely with the Regional GTM leaders (Sales, Value Engineering, Services, Partner) to understand business goals and priorities, driving execution through all contributors.
- Foster vibrant regional user communities, providing support and resources to enhance member engagement and value.
- Create relevant regional online communities to continuously stay in touch with customers and create and implement programs that encourage community members to share their experiences, product knowledge, and best practices.
- Work closely with VE, Marketing, Ecosystem, Services, and Product teams to ensure that community activities align with product updates, customer needs, and company initiatives.
- Works closely with regional partner managers to increase awareness in local markets and drive partners to participate in the community.
- Support regional and global events, ensuring they align with the community’s goals and contribute to the overall growth and engagement of the network.
- Create content to tell the Celonis Changemaker story, showcasing success stories and thought leadership as well as overseeing the creation of engaging content that helps educate and inspire community members.
- Communicates effectively and enables the regional sales and partner teams on community plans, events and results.
- Align with the global community team to share best practices and improve the global program.
The qualifications & experience you need:
- 7+ years of experience in customer/partner facing roles, digital engagement, or a related field preferably in a tech or SaaS environment.
- Degree in marketing, communications, business, or related field
- Proven track record of building and scaling successful communities, preferably in a tech or SaaS environment.
- Strong strategic thinking and planning abilities, with a focus on driving growth and engagement.
- Strong stakeholder management and collaboration skills with the ability to inspire and steer cross-functional teams.
- Ability to think strategically, prioritize tasks, execute with attention to detail, and consistently meet deadlines.
- Creative, innovative, and proactive in identifying opportunities to enhance the community experience.
- Strong presentation skills and confidence in communicating with cross-functional leaders.
- Willingness to travel within the region for customer-facing community events.
Visa sponsorship is not offered for this role.
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including unlimited PTO, workplace flexibility, company equity (RSUs), comprehensive benefits, generous parental leave, dedicated volunteer days, and much more.
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams
About Us:
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Top Skills
What the Team is Saying
What We Do
With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Why Work With Us
Celonis is a dynamic, fast-paced, and rewarding place to work. We tackle challenges together and celebrate our successes as a team in and out of the office.
Together, we’re changing the world one process at a time. Care to join us?
Gallery
Celonis Teams
Celonis Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Celonis offers a hybrid work policy, blending remote work flexibility with in-office collaboration. Employees enjoy the comfort of working from home while benefiting from teamwork and connection in our modern office spaces.
