Lead Unified Communications Engineer

Description and Requirements
Role Value Proposition:
The Lead Collaboration Engineer will be responsible for designing, implementing, and maintaining collaboration solutions that enable effective communication and collaboration across MetLife. This role requires a deep understanding of collaboration technologies, strong leadership skills, and the ability to work closely with cross-functional teams.
This is an exciting opportunity to lead the development of innovative collaboration solutions that will transform how teams work together. Success in this role requires exceptional technical expertise in collaboration tools and platforms, as well as strong leadership skills. The Lead Collaboration Engineer is responsible for driving the design and implementation of collaboration solutions, ensuring they align with business goals and meet user needs. You'll collaborate closely with cross-functional teams, including IT, vendors, and business stakeholders, in an environment where every contribution is respected, and every perspective is heard.
Key Responsibilities

• Lead the design, development, and implementation of collaboration solutions, including but not limited to Microsoft Teams, Video Conferencing technologies, Cisco Webex, and Virtual Whiteboarding technologies.
• Develop and maintain architecture and infrastructure for collaboration platforms, ensuring scalability, security, and reliability.
• Collaborate with IT and business stakeholders to understand collaboration needs and provide strategic recommendations for technology solutions.
• Establish and enforce collaboration standards, policies, and best practices across the organization.
• Oversee the integration of collaboration tools with other enterprise systems and applications.
• Monitor and analyze collaboration tool usage and performance, identifying areas for improvement and optimization.
• Manage vendor relationships and ensure compliance with service level agreements (SLAs).
• Lead and mentor a team of collaboration engineers, fostering a culture of innovation and continuous improvement.
• Stay current with emerging collaboration technologies and trends, evaluating their potential impact on the organization and driving adoption where appropriate.
• Provide technical leadership and guidance in resolving complex collaboration-related issues.

Essential Business Experience and Technical Skills:
Required:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of 6-8 years of experience in collaboration engineering.
• Strong technical expertise in collaboration platforms such as Microsoft Teams, Cisco Video Conferencing, Zoom, Cisco Webex, and Miro.
• Experience with cloud-based collaboration solutions and integration with enterprise systems.
• Knowledge of networking, security, and infrastructure principles as they relate to collaboration technologies.
• Excellent project management skills, with a proven track record of successfully leading large-scale technology initiatives.
• Strong analytical and problem-solving abilities, with a focus on delivering innovative and efficient solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Minimum of 8-10 years of experience in collaboration engineering, with at least 3 years in a leadership role.
• Master's degree in computer science, Information Technology, or a related field.
• Experience with Microsoft Azure

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid