MetLife
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
Cary, NC, USA

Lead Collaboration Engineer

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Description and Requirements
Role Value Proposition:
The Lead Collaboration Engineer will be responsible for designing, implementing, and maintaining collaboration solutions that enable effective communication and collaboration across MetLife. This role requires a deep understanding of collaboration technologies, strong leadership skills, and the ability to work closely with cross-functional teams.
This is an exciting opportunity to lead the development of innovative collaboration solutions that will transform how teams work together. Success in this role requires exceptional technical expertise in collaboration tools and platforms, as well as strong leadership skills. The Lead Collaboration Engineer is responsible for driving the design and implementation of collaboration solutions, ensuring they align with business goals and meet user needs. You'll collaborate closely with cross-functional teams, including IT, vendors, and business stakeholders, in an environment where every contribution is respected, and every perspective is heard.
Key Responsibilities

  • Lead the design, development, and implementation of collaboration solutions, including but not limited to Microsoft Teams, Video Conferencing technologies, Cisco Webex, and Virtual Whiteboarding technologies.
  • Develop and maintain architecture and infrastructure for collaboration platforms, ensuring scalability, security, and reliability.
  • Collaborate with IT and business stakeholders to understand collaboration needs and provide strategic recommendations for technology solutions.
  • Establish and enforce collaboration standards, policies, and best practices across the organization.
  • Oversee the integration of collaboration tools with other enterprise systems and applications.
  • Monitor and analyze collaboration tool usage and performance, identifying areas for improvement and optimization.
  • Manage vendor relationships and ensure compliance with service level agreements (SLAs).
  • Lead and mentor a team of collaboration engineers, fostering a culture of innovation and continuous improvement.
  • Stay current with emerging collaboration technologies and trends, evaluating their potential impact on the organization and driving adoption where appropriate.
  • Provide technical leadership and guidance in resolving complex collaboration-related issues.


Essential Business Experience and Technical Skills:
Required:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Minimum of 6-8 years of experience in collaboration engineering.
  • Strong technical expertise in collaboration platforms such as Microsoft Teams, Cisco Video Conferencing, Zoom, Cisco Webex, and Miro.
  • Experience with cloud-based collaboration solutions and integration with enterprise systems.
  • Knowledge of networking, security, and infrastructure principles as they relate to collaboration technologies.
  • Excellent project management skills, with a proven track record of successfully leading large-scale technology initiatives.
  • Strong analytical and problem-solving abilities, with a focus on delivering innovative and efficient solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
  • Ability to manage multiple priorities in a fast-paced environment.


Preferred:

  • Minimum of 8-10 years of experience in collaboration engineering, with at least 3 years in a leadership role.
  • Master's degree in computer science, Information Technology, or a related field.
  • Experience with Microsoft Azure


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid

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What are MetLife Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Our employee-led networks support families; LGBTQ+; diverse abilities; veterans; multiculturalism; generations; women; Black professionals, Latino professionals and Pan Asian professionals.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
In addition, employees who work at least 1,000 hours in a 12-month period become eligible to participate in the Retirement Plan after their first year of employment and after they have reached age 21.
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Office Perks
Commuter benefits
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available

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