Are you ready to make an impact?
West Monroe is looking for an experienced Lead-to-Cash Operations Manager to manage, streamline, and optimize many of our end-to-end sales and revenue processes. In this role, you will focus on enhancing efficiency, driving process improvement, and ensuring alignment with business goals. This role requires a combination of strategic thinking, technical expertise, and strong operational skills to collaborate effectively across teams and deliver measurable results.
The Lead-to-Cash Operations Manager will be instrumental in leveraging technology and process improvements to drive efficiency and value within West Monroe. Successful candidates will be passionate about problem-solving, driven by efficiency, and enjoy working in a dynamic, entrepreneurial environment.
Key Responsibilities
- Analyze workflows to identify bottlenecks and implement process improvements to enhance efficiency and data quality.
- Develop and implement recommendations to optimize operations, reduce manual tasks, and improve accuracy.
- Collaborate with sales, staffing, finance, and IT teams to align operational processes with business objectives.
- Monitor Key Performance Indicators (KPIs) to measure and improve Lead-to-Cash performance.
- Deliver actionable insights and updates to leadership through data analysis and reporting.
- Stay informed about emerging technologies (e.g., AI, machine learning) to drive digital transformation and innovation.
- Create and maintain comprehensive documentation and governance frameworks for operational processes.
Qualifications
- 5+ years of experience in operations management, ideally experience in Lead-to-Cash processes in IT or consulting environments.
- Knowledge of CRM (e.g., Salesforce) or ERP systems (e.g., Kantata, Oracle, NetSuite, SAP) is ideal.
- Experience with process optimization and business transformation initiatives.
- Exceptional analytical skills with experience in data visualization and reporting tools.
- Excellent communication, problem-solving, and project management skills.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
Similar Jobs
What We Do
West Monroe is a global business and technology consulting firm passionate about creating value for our clients. We co-create solutions that accelerate results now and prepare industries to tackle what’s next. We’re excited by the possibilities that technology creates. We work with our clients to deliver on the possible, building on their goals, generating fresh insights and creating inspiring outcomes.
We excel at the intersection of industry, strategy, people and technology—always driving rapid impact. Our all-in approach comes from our unique employee ownership structure. Our clients’ success is our success. From the beginning, our growth has come from putting people at the center. Fortune and USA Today consistently celebrate West Monroe as a top workplace, and we’re recognized as a leading consultancy by Forbes and Forrester.
Why Work With Us
It’s our mission to help build the next generation of leaders, and we’re committed to partnering with employees to build an experience that’s challenging, fulfilling, and filled with constant opportunities to grow, and to make a real difference.
Gallery
