Lead Business Process Modelling & Integration Solutions Architect

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

·       Impact: Your work will directly contribute to the success of our global operations.

·       Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

·       Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

·       Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

·       Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Purpose of the role: This role is the gateway to all enterprise process management tooling related rollout and change management requirements. The role ensures user awareness/expertise/adoption of tooling across senior management to expert levels; service level compliance for functionality / configuration changes or enhancements; technical operations and piloting new use cases of the tooling. Displaying leadership whilst managing and interacting with Process Modelers, Senior tech, process & governance teams and stakeholders.

Responsibility:

• On-boarding user community of large complex assignments on enterprise process management tooling, including :
• Train users on related tooling features in context of process management framework
• Create and manage data capturing / modelling / dashboarding workspace as needed
• Migrate approved existing content to tooling as per standards (leveraging automated solutions)
• After-care of user community including:
• Coaching and consult on content administration
• Enable tooling solutions for content capturing /modelling experts and end-users to self-service on content quality 
assurance as per standards
• Maintain metamodel and tooling related knowledge base and FAQs on team site
• Ensure service level compliance for tooling configuration, incident management, service level monitoring, IT risk/ security 
management, license/content/asset lifecycle management, tooling release upgrade, QA on 3rd party scripts
• Ensure service level compliance for deployment of solutions towards:
• content change release and publication
• aggregated reporting on content completion tracking, usage, content reuse, QA summary, gap and impact analysis
• other approved change requests
• Lead maintenance of tooling standards (incl. configuration of method, portal, QA; scripting; user access)
• Lead technical in-take, feasibility run and pilot for new use-cases of business modelling tooling
• Oversight and decision making on business modelling metamodel and configuration architecture along with functional 
interfaces to other group applications 
• Lead the technical on-boarding and after-care of tooling capabilities across various Maersk functions:;
•Ensure the required skills and resources for tooling usage in all functions; support the recruitment, training and 
development of regional integration experts;
•Act as a key advisor to Process Owners, Solution Architects, and Digital Transformation Leaders, ensuring BPM tools drive 
business agility and automation-readiness.
•Lead feasibility assessments and pilots for new BPM use cases, including AI-driven process insights and automation 
frameworks. Experience leading cross-functional process transformation initiatives, collaborating with senior 
management, IT, and enterprise architecture teams.

Accountable for : Metamodel, standards and service levels for enterprise process management tooling • Tooling operational resilience, configuration and technical rollout • Enable content lifecycle management in tooling based on self-service approach • Enable Transformation Office functions in tooling usage.

Critical competencies :

15+ years of technical experience in enterprise process management tooling 
• Strong working experience in administering market leading enterprise process 
management tools mainly ARIS, (BES, ARIS, Signavio etc)..
• Oversee technical configuration, scripting, and integration architecture for BPM tooling.
• Ensure compliance with IT risk, security, and service-level agreements (SLAs) for BPM 
and automation platforms.
• Strong active listening skills
• Confident and engaging communication skills across all levels of seniority.
• Experience working in a large global company with multiple product families.
• Business level English – oral and written.

Parameters for success

a. Key metrics:

QUALITY

•Global Process Lead satisfaction score per assignment based on detailed assessment of on-boarding / after-care outcome

IMPACT

•Structural and performance analysis based insight contributing to end to end metrics (incl. process standardization and automation). Quality of process models at various levels.

ADOPTION

•% Target roles trained on process management framework and process design / improvement method

•Post project go-live, target processes released to business users with clear adoption and active usage

SUSTAINABILITY

•Business modelling solution provisions majority of user-needs through out-of-the-box configurable functionality

B.Organizational

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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