About Us
Abacus Insights is changing the way healthcare works for you. We’re on a mission to unlock the power of data so health plans can enable the right care at the right time—making life better for millions of people. No more data silos, no more inefficiencies. Just smarter care, lower costs, and better experiences.
Backed by $100M from top VCs, we’re tackling big challenges in an industry that’s ready for change. And while GenAI is still new for many, we’ve already mastered turning complex healthcare data into clear, actionable insights. That’s our superpower—and it’s why we’re leading the way.
Abacus, innovation starts with people. We’re bold, curious, and collaborative—because the best ideas come from working together. Ready to make an impact? Join us and let's build the future, together.
Job Description: Lead, Business Operations & Project Management
Company Overview
Abacus Insights is a mission-driven, growth-stage technology company dedicated to transforming the healthcare industry. Our innovative platform enables secure, efficient, and flexible exchange of healthcare data, empowering clients to deliver personalized patient experiences, improve health outcomes, and reduce costs. Since our founding in 2017, Abacus has raised over $80 million from leading VC firms and built a reputation as the US leader in usable data for payers. We are committed to diversity, equity, and inclusion, and provide equal employment opportunities to all applicants.
About the Role
As the Lead, Business Operations & Project Management, you will play a pivotal role in scaling delivery excellence and operational rigor across Abacus Insights. This hybrid position combines project management leadership with business operations and capacity planning, directly influencing resource utilization, delivery governance, and knowledge management. You will collaborate cross-functionally with PMO, Sales, Delivery, Finance, and Product teams to drive structured, data-driven practices that enhance planning, tracking, and value delivery.
Key Responsibilities
Project & Program Management
- Lead scrum teams as Scrum Master for client delivery projects, facilitating sprint planning, backlog grooming, daily stand-ups, and retrospectives.
- Serve as the central coordinator between cross-functional teams, supporting project scoping, planning, and timeline estimation.
- Monitor and report project progress, risks, and blockers, ensuring timely resolution and transparency.
- Contribute to the development and continuous improvement of PMO standards, tools, and delivery frameworks.
- Mentor team members on Agile best practices and Abacus-specific workflows, fostering a culture of accountability and adaptability.
- Maintain comprehensive project documentation and provide additional support to program management as needed.
Resource & Capacity Management
- Build and lead resource and capacity planning frameworks across delivery teams.
- Align headcount demand with pipeline and active work by partnering with Sales, Account Management, Functional Managers, and PMO.
- Manage allocation processes and utilization tracking, enforcing compliance with time tracking standards.
- Oversee time tracking hygiene and project setup integrity in Replicon or similar tools, supporting portfolio management and financial reporting.
- Develop and maintain rolling 12-month capacity projections, providing insights into capacity vs. demand to inform resource strategies.
- Drive technology strategy for continual improvement in capacity management processes.
Qualifications
- 8+ years of experience in corporate PMO, project coordination, or business operations roles (Healthcare/SaaS/Tech experience preferred).
- 5+ years of professional experience in IT project management, including Agile methodologies.
- Strong background in software development technologies (experience or training).
- Familiarity with project governance frameworks and time tracking systems (Replicon experience strongly preferred).
- Proficient in Excel, Power BI, and reporting tools; comfortable working with data to drive insights.
- Excellent verbal and written communication skills, with strong relationship-building and stakeholder management abilities.
- Ability to work independently and influence cross-functional teams.
- Project Management Professional (PMP), Prince2, or Certified Scrum Master certification is a plus.
Our Commitment as an Equal Opportunity Employer
As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.
Top Skills
What We Do
Abacus Insights allows healthcare companies to unlock the value of their data by removing the burden of maintaining and updating an enterprise data management platform. Abacus provides a flexible, efficient, and secure platform that organizes and exchanges data from various sources and formats, allowing healthcare companies to uncover differentiated insights.
Why Work With Us
We are a team of mission-driven individuals that share a passion for improving the healthcare system through innovative technology. We've built a business with true market demand and we are growing fast. As a 'Bead' at Abacus, you'll be solving complex problems, driving real impact in an industry that needs it, alongside a supportive team.
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