Role Description
We are seeking an experienced Lead Business Analyst to support a IT-Security product (Customer Identity and Access Management - CIAM). The role serves as a key position between business stakeholders, technical teams, governance functions, and product management. A solid understanding of identity, access, and security concepts is beneficial.
Key Responsibilities
Product Governance & Compliance Management and Backlog & Requirements Management
Product Governance & Compliance Management
Manage product-related governance and compliance activities.
Ensure adherence to legal and regulatory requirements, including data protection and privacy regulations, ideally within the financial sector.
Coordinate internal governance topics such as security controls, MFA requirements, and audit readiness.
Create and maintain compliance and governance documentation.
Backlog & Requirements Management
Elicit, analyze, and refine functional and non-functional requirements.
Create and maintain user stories and acceptance criteria.
Manage and prioritize the product backlog in collaboration with the IT Product Manager and Product Owner.
Facilitate sprint ceremonies (like Backlog Refinements) and ensure requirements are implementation-ready.
IT Product Management Support
Support the IT Product Manager with day-to-day product activities and ad-hoc requests.
Create and maintain professional documentation, presentations, reports, and stakeholder communications.
Organize meetings, workshops, and communication across business and technical stakeholders.
Track actions and ensure timely follow-up of key activities.
Required Skills & Experience
Proven experience as a Business Analyst in complex IT environments.
Strong communication, stakeholder management, and organizational skills.
Experience working with Agile methodologies and software delivery teams.
Already familiar with Azure DevOps (or similar services like Jira) and Service Now for Customer Support
Ability to communicate effectively with both business and technical audiences.
Proficiency in Microsoft 365 tools (Word, PowerPoint, Outlook, Teams).
Preferred Experience
Familiarity with security, risk, compliance, or governance processes
Knowledge on CIAM, IAM, authentication, authorization, SSO, or MFA solutions.
Skills Required
- Proven experience as a Business Analyst in complex IT environments.
- Strong communication, stakeholder management, and organizational skills.
- Experience working with Agile methodologies and software delivery teams.
- Familiarity with Azure DevOps or Jira.
- Experience with ServiceNow for customer support.
- Ability to communicate effectively with business and technical audiences.
- Proficiency in Microsoft 365 tools (Word, PowerPoint, Outlook, Teams).
- Experience with legal and regulatory requirements, including data protection and privacy regulations.
- Familiarity with security, risk, compliance, or governance processes.
- Knowledge of CIAM, IAM, authentication, authorization, SSO, or MFA solutions.
- Experience in the financial sector (privacy/regulatory context).
What We Do
Ascent is a design-led software, data and cloud business that specialises in advanced analytics and AI. We design, build and manage cloud-native products, solutions, platforms and experiences on Azure. Our community of engineers, architects, data scientists, experience designers and consultants is here to help customers do something new, or do something better. Ascent is home to 450+ technology specialists across 5 key European locations (UK, Germany, Portugal, Malta and Bulgaria). Our talented, consultative teams deliver a range of solutions, from digital product and service design to mobile app development, API integrations, data engineering, AI and data science. Our modern app, data and infrastructure platforms help businesses leave legacy behind and enable rapid, efficient innovation
