Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Lead Business Automation & AI Analyst acts as the primary engine for identifying and driving operational improvements across the organization. You will focus on discovering opportunities to streamline work, mapping out how processes currently function, and ensuring that new automation and AI initiatives are successfully adopted by the teams that need them most.
What You'll Do
Opportunity Discovery: Proactively identify and structure opportunities to improve efficiency across various business units.
Process Mapping: Create clear maps of end-to-end business processes and translate operational needs into well-defined requirements.
Collaborator Coordination: Act as the main point of contact for business partners, ensuring everyone is aligned and informed throughout the project lifecycle.
User Testing & Support: Coordinate testing phases with team members to ensure solutions work as intended and provide hands-on support during the rollout to drive high adoption.
Backlog Management: Maintain an organized list of upcoming initiatives and keep process documentation up to date to ensure project continuity.
Communication & Alignment: Ensure clear communication and smooth handoffs between business teams and the technical groups responsible for building the tools.
What We're Looking For
Successful Adoption: Delivery of automation projects that are actively used and embraced by the business.
Collaborator Happiness: Maintaining engaged, aligned, and happy partners across all departments.
Operational Clarity: Providing clear documentation that eliminates confusion and creates a smooth path for project execution.
Strong Analytical Thinking: The ability to look at a sophisticated process and break it down into logical steps.
Exceptional Communication: A talent for explaining sophisticated ideas simply and building strong relationships with people at all levels of the organization.
Organization & Follow-up: A "doer" mentality with a sharp focus on following up on tasks and keeping projects moving forward.
Adaptability: The ability to move between different business units and quickly understand their unique operational challenges.
This position is designed to remove the "strategic bottlenecks" that often slow down innovation. By focusing on a dedicated professional who can analyze, coordinate, and follow up, the organization can scale its automation efforts much faster than by relying on part-time efforts from general management.
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- Strong analytical thinking skills
- Exceptional communication abilities
- Experience in process mapping
- Ability to manage backlogs and documentation
- Experience with user testing and support
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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