- Knowledge of the function, process and systems
- Ability to use the desktop computer systems
- Coaching and feedback ability
- Strong written and verbal communication
- Strong sense of urgency
- Knowledge of the US insurance industry
Strong data comprehension skills – read and carefully interpret business
Responsibilities- Manage teams and ensure service level targets are met
- Motivate team members and control attrition
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable them to improve their performance
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client interaction, where required at the level of Supervisors
- Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.
- Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy
Effectively manage queue and balancing of work loads
QualificationsGraduate
About UsSkills Required
- Graduate degree or equivalent graduation
- Knowledge of relevant functions, processes, and systems
- Ability to use desktop computer systems
- Coaching and feedback ability
- Strong written and verbal communication skills
- Strong sense of urgency
- Knowledge of the US insurance industry
- Strong data comprehension skills and ability to interpret business information
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
