Lead Application Support Engineer
Work location: Hybrid. Hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
JOB DESCRIPTION:
- The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions.
- May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm.
- The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages.
- Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.
- The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
- Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.
RESPONSIBILITIES:
- Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
- Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
- Collaborate with internal teams to provide answers to application issues and advance to as needed
- Validate and submit responses to requests for information from ongoing audits
- Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
- Identify and implement automation opportunities to reduce manual effort associated with application monitoring
- Partner with development teams to provide input into the design and development stages of applications
- Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc.)
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; advances appropriately
QUALIFICATIONS:
- Bachelor's degree preferred or equivalent experience.
- Minimum of 6 years of related experience
- Minimum of 4+ years of related experience in Distributed Application Support.
- Good Experience in Distributed Application Support, built in Java/J2EE, XML, HTML, Java Script, NodeJS platforms.
- Hands on experience in Unix, Linux, Windows, SQL/PLSQL
- Familiarity working with relational databases (DB2, Oracle, Snowflake)
- Exposure to Containers platform and Redhat OpenShift
- Monitoring and Data Tools experience (Splunk, HiPam, DynaTrace, IBM Zolda)
- Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, RDS Aurora, Postgres)
- Scheduling Tool experience (CA AutoSys, Control-M)
- Middleware experience (Tomcat, WebSphere)
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ)
- Strong problem-solving skills with the ability to think creatively.
- Exposure to Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Exposure to Mainframe scheduling (Job abends, Predecessor/Successor).
Top Skills
What We Do
Microsoft Gold Certified Partner | Trusted Adviser
MetaOption is a technology services firm specializing in business applications and cloud solutions. We help mid-market and enterprise customers solve their business challenges through strategic consulting services, innovative offerings and industry-specific solutions built on the latest technologies.
Services:
- Microsoft Dynamics 365 Business Central
- Microsoft Dynamics 365 Business Central On-Premise (NAV 2018)
- Dynamics NAV 2018, 2017, 2016, 2013 R2, 2009 Customization, Support
- Dynamics Business Central/NAV Integration, Upgrade, Reporting
- Microsoft Dynamics 365 (CRM)
- Microsoft BI
- Jet Reports
- EDI Integration
- Microsoft Dynamics Hosting
- Microsoft Dynamics Staffing
Industry Solutions for Dynamics NAV / Dynamics 365 Business Central
- Dynamics 365 Business Central/NAV Manufacturing ERP Solution for Job-based manufactures and integration with Engineering Systems
- Dynamics 365 Business Central/NAV Pharma ERP Solution for Wholesalers, Distributors, and Manufacturers
- Dynamics 365 Business Central/NAV Logistics ERP Solution
- Dynamics 365 Business Central/NAV Telecom Master/Dealer ERP Solution
Dynamics 365 Business Central/NAV Add-ons
- Warehouse Management System (WMS) for Dynamics 365 Business Central/NAV with ADCS (Advanced Data Capture System) mobile solution
- Pharma Track & Trace Add-on for Dynamics 365 Business Central/NAV
- Barcode Add-on for Dynamics 365 Business Central/NAV
- License Plate (Container Management) Add-on for Dynamics 365 Business Central/NAV
- MetaDocs Document Management Add-on for Dynamics 365 Business Central/NAV