FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:Value Proposition
Responsible for supporting most complex and business critical applications through strong Incident & Problem management process.
Job Details
Position Title: Lead Application Support Engineer
Career Level: P3
Job Category: Manager
Role Type: Hybrid
Job Location: Bangalore
About the Team:
As part of Commercial Bank Application Support Team we are responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.
Key Deliverables
- Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.
- Experience in Troubleshoot and rectify application issues, providing progress updates to seniors/stakeholders
- Drive major incident response, root cause analysis (RCA), and blameless postmortems
- Monitor Alerts related to applications and provide proactive services
- Prepare and maintain documentation for all issues and the implemented solutions
- Clear understanding of the various upstream / downstream dependencies, end to end business process of the applications
- Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Ability to troubleshoot of defects, data errors and configuration problems to determine the origin of application error.
- Work closely with other operational and support groups and create increased synergies
- Flexible to work in rotational shifts (24/7) environment
- Identified automation opportunities and implemented them there by eliminating the manual tasks performed by the team
- Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams, procedure updated
- Participate in validating the application changes, upgrade and other infrastructure changes to production environment.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Work on initiatives focused on continuous improvement of the application maintenance & support model and associated processes using appropriate technologies
Skills and Qualification
- Good exposure to Incident, Request & Problem Management processes with troubleshooting skills and not just coordination.
- Good working knowledge supporting to JEE & Enterprise Technologies, microservice based applications
- Hands on experience in writing sql queries
- Ability to work independently with minimum supervision
- Must have technical skills and tools knowledge: ServiceNow, Oracle, SQL, Kafka, basics of Unix, Monitoring Tools like Dynatrace, Splunk
- Understanding of cloud based application, knowledge in AWS, Azure is preferred
- Good understanding for SRE principles
- Ability to work with cross functional teams
- Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate.
- 8+ years of experience as application maintenance & support engineer
- Preferred to have Financial Domain knowledge
- Bachelor’s Degree in computer science or related field
- ITIL foundation certification preferred
Relationships & Collaboration
Partners: Application Support Engineers and cross-functional teams across geographies ( US team)
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
Skills Required
- 8+ years of experience as application maintenance & support engineer
- Bachelor's Degree in computer science or related field
- Good exposure to Incident, Request & Problem Management processes with troubleshooting skills
- Experience supporting JEE and enterprise technologies and microservice-based applications
- Hands-on experience writing SQL queries
- ServiceNow
- Oracle
- Kafka
- Basics of Unix
- Monitoring tools such as Dynatrace and Splunk
- Good understanding of SRE principles
- Flexible to work rotational shifts (24/7)
- Ability to work independently with minimum supervision
- Ability to work with cross-functional teams
- Experience with major incident response, root cause analysis and blameless postmortems
- Understanding of cloud-based applications; knowledge of AWS or Azure
- Financial domain knowledge
- ITIL Foundation certification
Silicon Valley Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Silicon Valley Bank and has not been reviewed or approved by Silicon Valley Bank.
-
Healthcare Strength — Medical, dental, and vision coverage are broad, complemented by mental health resources, healthcare advocacy, and wellness programs. Multiple plan options and added programs (e.g., digital health and well-being services) indicate depth in healthcare support.
-
Retirement Support — Retirement programs include a matched 401(k) and additional savings vehicles such as ESOP and ESPP. Match levels and potential discretionary contributions signal strong employer support for long-term savings.
-
Parental & Family Support — Parental leave provides up to 12 weeks at full base pay for birth or adoption. Family support extends to back-up care, special needs assistance, college coaching, and inclusive family-building benefits like fertility, adoption, and surrogacy support.
Silicon Valley Bank Insights
What We Do
Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world’s most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. SVB's parent company, First Citizens Bancshares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. First Citizens Bank, Member FDIC. Learn more at svb.com.
