This role plays a key part in collaborating with various internal teams to ensure all client KYC records adhere to regulatory standards; ensuring the high-quality and timely completion of all client-level due diligence. Responsible for reviewing the data collection and verification processes to ensure all KYC records are accurate and complete before the final review by the client-facing team.
As a Client Data Manager within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience.
Job responsibilities
- Perform day to day management of a team, including coaching and providing ongoing performance feedback.
- Track performance of individual team members over time to evaluate performance, learning and capability.
- Manage own KYC Renewals book of work and oversee the process end to end
- Work closely with the Front Office and the Relationship Partner Teams and potentially direct with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
- Liaise regularly with the business to conduct workload planning, review status of key renewals and prioritize open requests
- Frequently interact with key stakeholders such as Front Office, Compliance, Quality Control and Relationship Partners
- Effectively address any service issues that might be escalated by either internal or external customers.
- Make decisions that are effective and well-grounded based on data, insight, and experience.
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.
- Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement.
Required qualifications, capabilities, and skills
- Demonstrated ability to develop, manage, coach, and motivate teams.
- Must be flexible and adaptable to manage interim projects and processes based on the business requirements.
- Strong Knowledge of Corporate Clients KYC especially Financial Institutions and banks
- Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Non-Operating/Asset Holding Companies, Governments
- Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing.
- Strong communication and presentation skills.
- Ability to cope with change; comfort with ambiguity.
Preferred qualifications, capabilities, and skills
- Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage.
- Competent in mainframe and PC based systems, with a strong proficiency in MS Office.
- Previous people manager experience of high performing team.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Develop, manage, coach, and motivate teams
- Flexible and adaptable to manage interim projects and processes
- Strong knowledge of corporate clients KYC, especially financial institutions and banks
- Knowledge of multiple client types (Corporates, NBFIs, non-operating/asset holding companies, governments)
- Ability to identify, analyze, plan, prioritize, and solve problems with viable solutions
- Strong communication and presentation skills
- Ability to cope with change and comfort with ambiguity
- Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk
- Competent in mainframe and PC based systems, with strong proficiency in MS Office
- Previous people manager experience of high performing team
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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