AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
• Provide day-to-day L2 BAU support for Aladdin• To understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner within SLA.
• Ensure solutions are consistent with regional template.
Perform investigation & diagnosis of incidents and provide L2 support to resolve any Aladdin related issues within SLA.
Closely follow up on outstanding L2 incident & service requests up till closure and ensure users are informed and updated about their ticket status.
Support end users in system usage and assist in raising overall Aladdin proficiency in the end user base and act as an Aladdin ambassador.
Participate/support in regional project activities with Aladdin focus where necessary.
Successful system and process integration, efficient SLA driven end-user support and communications.
Adherence to AIA IT standard policies (e.g. Incident, Problem & Change policies), SLA, audit compliance, IT best practices and maintaining relevant IT documentations (e.g. team SOP / IT Handbook etc.).
Standby and support for major incident (S1 and S2 high severity cases) where necessary.
Supporting Team Manager on work assignments where necessary.
Minimum Job Requirements:
Bachelor’s degree in IT or other relevant discipline.
2-3 years’ relevant experience in regional solution/system support with Aladdin focus across the ASPAC region.
Relevant CoE support experience and user support track record.
Knowledge in Aladdin solution and support.
Familiarization to work under IT best practices / ITIL processes.
Certification
Relevant Aladdin certification.
ITIL certification is a plus.
Desirable Traits
Analytical and problem solving.
Must be a driven self-starter, pro-active and take ownership of tasks with minimal management.
Disciplined and structured, and able to work under a fast-paced learning environment.
A good team player and eager to contribute & learn.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Skills Required
- Bachelor's degree in IT or relevant discipline
- 2-3 years relevant experience in regional solution/system support with Aladdin focus
- Knowledge in Aladdin solution and support
- Relevant Aladdin certification
- ITIL certification is a plus
What We Do
AIA Group Limited is a multinational insurance and financial services corporation headquartered in Hong Kong, providing life insurance, savings, and health protection products across the Asia-Pacific region.
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