Lead Analyst - Deposit & Payment Operations

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Preposition

We are looking for a highly motivated, analytical, and resourceful Lead Analyst who can support FCB’s growth.Support First Citizen India Reconciliation team responsible for reconciling bank-wide Cash/Bank, Loan, Deposit, Cash, Cards and FX accounts.

Job Details

• Position Title: Lead Analyst - Deposit & Payment Operations

• Career Level:  P3

• Job Category: Manager

• Role Type: Hybrid

• Job Location: Bangalore  

About the Team:

The Reconciliations team is a team of dedicated professionals committed to perform daily transaction matching and monthly account reconciliation including balance certifications. Our values drive everything we do. Join us and make a meaningful impact on your career.

Impact

The Reconciliation Lead Analyst is responsible for overseeing end-to-end reconciliation processes across cash clearing, settlements, balance sheet accounts, and General Ledger (GL) accounts. The role involves ensuring accuracy, completeness, and timeliness of reconciliations, investigating breaks, driving resolution, and leading process improvements. The individual will act as a subject matter expert (SME), support stakeholders, and ensure compliance with internal controls and regulatory standards.

Key Deliverables

• Conduct detailed analysis of reconciliations, investigating and interpreting complex exceptions across systems for high-risk and complex accounts

• Perform root cause analysis (RCA) on reconciliation breaks and lead resolution efforts to closure

• Proactively identify, investigate, and resolve reconciliation exceptions and discrepancies

• Escalate aged, high-risk, or material breaks promptly in line with governance protocols

• Act as a Subject Matter Expert (SME) and lead for reconciliation activities within the function

• Support team capability development by training and mentoring junior analysts

• Ensure all reconciliations are complete, accurate, and delivered within defined SLA timelines

• Collaborate with cross-functional teams to resolve discrepancies and operational issues

• Ensure compliance with accounting standards, internal control policies, and regulatory requirements

• Communicate complex reconciliation breaks and status updates to internal stakeholdersand actively track resolution progress

• Execute daily and monthly reconciliation tasks including month-end closing and balance sheet certification.

• Analyze operational requirements and contribute to enhancement initiatives and project requests

• Identify and drive improvement opportunities, including automation and workflow optimization

• Demonstrate strong stakeholder management skills with the ability to engage effectively across all levels of the organization.

• Support internal and external audits by providing required documentation, analysis, and explanations

• Liaise effectively with key stakeholders including Operations, Finance, Treasury, and Technology teams

• Drive standardization, governance, and best practices across reconciliation processes

Skills and Qualification

Functional Skills:

• Strong knowledge of accounting principles and reconciliation processes, with the ability to interpret financial data accurately

• Proven ability to work across multiple business lines, driving process improvements and implementing effective risk mitigation strategies.

• Demonstrated capability to lead and support teams in resolving operational challenges and managing client escalations

• Excellent communication skills, including verbal, written, and interpersonal abilities, with the capacity to engage stakeholders effectively.

• High attention to detail, ensuring accuracy, completeness, and thoroughness in all deliverables.

• Solid understanding of banking products, regulatory requirements, and operational processes and procedures.

• Sound accounting expertise, including preparation of journal entries and assessment of financial impacts.

• Ability to develop and implement procedures, provide clear guidance to teams and senior management, and contribute innovative ideas to enhance productivity and achieve organizational objectives.

• Strong risk awareness with a proactive control mindset to identify and mitigate potential issues.

• Effective leadership and mentoring skills, with the ability to develop team capability and drive performance.

Technical Experience:

• Bachelor’s degree in accounting, Finance, or a related discipline.

• 7–9 years of reconciliation experience within a financial institution, including month-end account balance certification.

• Experience with reconciliation tools such as Black Line is an advantage

• Exposure to deposit, payments, and loan operations is preferred.

• Experience in deposit, payment and Loan operations is a plus.

• Hands-on experience with large ERP systems such as PSGL, Oracle, SAP, or similar platforms.

• RPA, AI Project experience is a plus

Relationships & Collaboration

• Reports to: Senior Manager, Deposit & Payment Operations

• Partners: Onshore team and various business line operations teams

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Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.