C.H. Robinson is seeking a Principal Gateway Agent to join our team. In this role, you will be responsible for overseeing the successful execution of air freight consolidations while serving as a key resource for operational guidance, team development, and process excellence.
You will drive operational efficiency by ensuring timely and accurate handling of shipment activities, maintaining compliance with company standards, and supporting the achievement of business objectives through consistent execution and collaboration.
This role offers an opportunity to combine deep operational expertise, leadership capabilities, and a customer-focused approach to deliver high-quality outcomes while mentoring team members and contributing to the ongoing success of the organization.
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Maintain Operational Excellence for themselves and coach the team around Operational standards for consolidations
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate shipments and mentor others on how to meet all SOP requirements
Ensure a high-level of data integrity within the shipments
Act as a team lead supporting the team supervisor
Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues untilresolution and customer satisfaction
Coach and train others
Facilitate Relationships:
Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers
Act as a key contact and subject matter expert
Promote a positive working relationship for all team members
Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives
Monitor consolidation trends and its impact to our processes and operations
Develop & coach team members and assist with new employee onboarding
Other Activities:
Ensure SOPs are maintained and adhered to
Support and/or Create new team efficiencies and processes
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Bachelor's degree from an accredited college or university
6-8 years of Gateway or shipment consolidations experience
Advanced proficiency in Microsoft Office Suite of programs
Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
Excellent communication and customer service skills
Proactive, ambitious, hardworking, analytical mindset
Positive leadership skills and presence within the team (positive attitude, team player, flexibility)
Strong prioritization and multi-tasking skills
Ability to directly and decisively resolve problems
High level of flexibility as priorities and needs change daily in our business
Values a diverse and inclusive work environment
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Group Mediclaim Policy (GMC)
Group Personal Accident (GPA) policy
Covid-19 related coverage and reimbursement
Employee State Insurance Corporation (ESIC)
Group Term Life (GTL) Insurance Plan for employees
Employee Stock Purchase Plan (ESPP)
Investment Declaration & Flexi Benefit Plan
Variable Pay based on position
Flexible work arrangements
Paid Privilege, Casual and Sick Leaves
Paid Maternity & Paternity Leaves
Paid Compassionate Leaves
Paid Public Holidays
Paid time off to vote
Reward & Recognition Program
Wedding Allowance
Special Mobility Assistance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Skills Required
- Bachelor's degree from an accredited college or university
- 6–8 years of gateway or shipment consolidations experience
- Advanced proficiency in Microsoft Office Suite
- Extensive industry and department knowledge, including processes, handling, regulations, and international shipping
- Excellent communication and customer service skills
- Proactive, ambitious, hardworking, and analytical mindset
- Positive leadership skills and team-oriented presence
- Strong prioritization and multitasking skills
- Ability to decisively resolve problems
- Flexibility as business priorities change
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
-
Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
-
Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
-
Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
