Lead AI UX/UI Designer - (Hybrid)

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is looking for an accomplished, customer obsessed, and results oriented Lead AI UX/UI Designer. The ideal candidate will bring experience designing user experiences and UII that leverage generative AI platforms. They will be comfortable collaborating with business owners, engineers, data scientists and product management to lead design programs across research, requirements, user workflows, interface design and usability studies.

As a Lead AI UX/UI designer you will be accountable for designing solutions that responsibly incorporate generative AI into user experiences and address the goals of our business. You will be leading and mentoring other designers and working directly with product management to align priorities and engineering backlogs. You will be responsible for understanding the emerging AI landscape and the opportunities to advance the practice of UX and UI design. You will be part of a multi-disciplinary design and research team that values people, human-centered design and a growth mindset.

This position is a hybrid role that requires to be on-site 2-3 days a week at one of the following locations:  Palo Alto, CA; Manhattan, NYC.

Responsibilities:

· Collaborates with product, engineering, and business teams to uncover customer and business needs

· Translates complex ideas into understandable concepts and solutions that evolve and enhance the product experience

· Understands and navigates the emerging fields of ML, AI and Generative AI to establish scalable frameworks that advance the practice of UX and UI design

· Advocates for a responsible and ethical approach to AI in our product and services.

· Manage through shifting priorities to provide clear direction and input on product prioritization and support early product definition

· Advocates for the customer through human-centered design methods, including discovery, research, and user testing

· Facilitates and participates in workshops with internal and external stakeholders to align with business needs

· Creates process and user flows, wireframes, journey maps, and user interface specifications

· Delivers design assets for acceptance, development, and delivery to market in partnership with engineering

· Teaches, mentors and guides designers

Basic Qualifications

· 8+ years of experience with User Experience design

· 3+ years of experience with agentic, virtual agent or similar products

Preferred Qualifications

· Experience designing for cross channel e.g. responsive web and native mobile interfaces

· Experience working collaboratively with AI/ML and Data Science teams

· Experience working with multi modal Generative AI platforms

· Demonstrate ability to work across design processes e.g. user research, user experience design, UI design and specifications

· Experience leading project teams of multiple designers within agile development environments

· Solid knowledge of ML, AI and Generative AI systems and capabilities.

· Ability to collaborate with Product Management, Engineering and Operations teams.

· Effective communication and storytelling skills

· Ability to work autonomously with minimal direction

· Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams

· Familiarity with working in an established design system within agile development teams

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.