In this position you will complete data entry of billable policies and all related fees related to Alternative Markets Products and Services. Makes routine collections calls for receivables and resolve billing and payment issues. Provide excellent customer service for internal and external customers pertaining to bills. Prepare and distribute monthly reports.
Responsibilities:
- Collection of receivables for our TPA (Third Party Claims Administrator) business segment, including research and analysis of billing and payment discrepancies.
- Data entry of TPA policies and billing adjustments.
- Recordkeeping of customer service communications and collections calls.
- Preparation and distribution of monthly billing statements with special handling requirements.
- Approve the issuance of large claim payments for our TPA.
- Preparation and distribution of monthly Aging Receivables Reports.
- Complete claims handling fee reconciliations for TPA accounts.
- Provide customer service support to clients who are billed or wish to be billed electronically.
- Additional reports and projects as assigned by Management.
- Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
- College degree in Accounting or Finance, or equivalent work experience preferred
- Knowledge of and/or experience in Casualty Insurance a plus
- Collections experience and an understanding of Aged Receivables Reports
- Proficient with Microsoft Excel, Microsoft Word & accounts receivable software
- Strong oral and written communications skills
- Excellent customer service orientation
- Strong attention to detail
- Strong planning and organization skills
- Good problem solving and negotiation skills
- Ability to work in a team environment.
Skills Required
- Bachelor's degree or equivalent experience
- At least 2 years of Accounts Receivable experience
- Collections experience
- Strong verbal and written communication skills
- Strong analytical and critical thinking skills
- Ability to prioritize multiple tasks
PMA Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PMA Companies and has not been reviewed or approved by PMA Companies.
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Leave & Time Off Breadth — Time off is described as generous, with a sizable PTO bank and a broad paid-holiday schedule. Feedback suggests the ability to accrue and use substantial leave is a standout element of the package.
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Retirement Support — Retirement support includes a 401(k) with company contributions and immediate vesting on certain employer dollars. Profit-sharing and automatic eligibility are positioned as meaningful additions to total rewards.
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Flexible Benefits — Benefits are organized in a cafeteria-style format with multiple medical plan choices, HSA options, FSAs, and a broad set of voluntary coverages. Feedback suggests this flexibility enables tailoring coverage to individual needs.
PMA Companies Insights
What We Do
PMA Companies provides risk management solutions and services, specializing in workers’ compensation and offering property & casualty insurance, in the United States. Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nation’s 50 largest publicly held insurance organizations. PMA Companies includes: PMA Insurance Group, specializing in workers’ compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, providing results-driven TPA and Risk Services specializing in workers’ compensation and liability. We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
