Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Summary
The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.
They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.
This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time.
Key Responsibilities:
- Communicate professionally, both written and verbal
- Effectively handle a high volume of email communication and phone contact
- Have a solid understanding of customer billing platforms that allow problem identification and solution
- Proficiency in key Excel functions that will drive collection efficiencies for large customers
- Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
- Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
- Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
- Ability to react to and effectively handle changes in priorities based on business need
- Formulate a course of action to consistently accomplish or outperform established goals
- Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
- Ability to work with minimal direction; following guidelines and company policy
- Support development and implementation of on-boarding content for new team members
- Use Practical Process Improvement techniques to identify and solution problem root cause
- Mentor and support other team members
Non-Negotiable Hiring Criteria:
- High School Diploma and/or GED required
- 5+ years of experience in collections and/or business or an equivalent combination of education and experience.
- Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
- Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
- Excellent written and verbal skills that allow effective communication via both phone and email
- Operates with a high degree of integrity, works well in a team environment.
Minimum Requirements/Qualifications:
- Bachelor’s degree in a business field preferred.
- Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
- Goal oriented
- Possesses a high degree of integrity
- Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
- Ability to work effectively with other team members in an open environment
- Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
- Travel may be required at times, up to 20%.
Skills Required
- High School Diploma
- 5+ years of experience in collections and/or business or equivalent combination of education and experience
- Business-to-business collections, customer service, or finance background with analytical skills to reconcile trade accounts
- Proficiency with MS Office (Word, Excel, Outlook)
- Proficiency with Oracle and Cognos
- Excellent written and verbal communication skills for phone and email interactions
- Ability to work effectively in a team and operate with high integrity
- Bachelor's degree in a business field
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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