Job Summary
The Lead Account Management Associate position is a working, senior-level Account Management Associate that assists and supports other Account Management Associates in pursuit of the support of the Account Executive team. This includes consulting with other Account Management Associates on research and resolution of tactical account issues and providing praise and recognition and coaching and feedback for improvement when appropriate. This position liaises with Account Executives and other internal managers and subject matter experts, to ensure the smooth operation of accounts on an ongoing basis. This position will work cross functionally with management/staff of other internal functions and corporate/internal operational support functions.
HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve
This is a remote based role - This role is looking for someone who has experience with TPA and Self funded clients in the health insurance space.
Essential Responsibilities
- Takes a lead role for planning, developing, analyzing and invoking more complex critical processes around software engineering across the enterprise.
- Performs analysis of data, and identifies risks and issues of key processes.
- Takes a lead role and participates in and/or conducts more complex problem solving sessions.
- Documents and communicates deliverables.
- Takes a lead role on processes and new functionality.
- Functions may include more complex estimating, defect and resource management, report development, and software process improvement implementation and quality control activities.
- Collaborates with project teams to ensure that established quality goals are being incorporated into the business solution.
- Provides consistent and regular feedback to application and process owners with recommendations for continuous improvement. Provides support and guidance in relation to more complex software artifacts and processes supported across the enterprise
- May mentor less experienced team members.
QUALIFICATIONS:
Education, Licenses/Certifications, and Experience
Minimum
- High school diploma
- GED• 3-5 years experience in Information Technology
Knowledge, Skills and Abilities -
- strong communication skills (verbal and written)
- organization skills-
- presentation and facilitation skills
- ability to multi-task--independent thinker and contributor
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees? No x
WORK ENVIRONMENTIs Travel Required?No x
Physical Demands
This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.
Note: Job duties and responsibilities support separation of duties across multiple users
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$60,000.00Pay Range Maximum:
$90,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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Top Skills
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
