Railsware is looking for a Lead Account Manager to join one of our products, Coupler.io, a no-code data integration platform and AI analytics.
In this role, you'll lead and grow our Account Management function while staying hands-on with customers and key deals. You'll coach the team, improve sales processes, collaborate across departments, and help drive the next stage of Coupler.io's growth. If you have experience leading B2B SaaS sales teams, enjoy building scalable processes, and want to make a real impact in a fast-moving product company, we'd love to hear from you.
What You'll Do
Lead & Develop the Team
- Lead, mentor, and support a growing team of Account Managers through regular 1:1s, pipeline reviews, and coaching
- Set, track, and improve team KPIs and performance
- Coach the team on deal strategy, customer communication, and account management best practices
Optimize Sales Operations
- Own pipeline health, forecast accuracy, and CRM quality using Pipedrive and dashboards
- Improve sales processes, identify bottlenecks, and implement scalable solutions
- Ensure consistent follow-up and high operational standards across the team
Drive Cross-Functional Collaboration
- Partner closely with Marketing, Solutions, Support, and Product teams to ensure a seamless customer journey
- Share insights on lead quality, customer feedback, and process improvements
- Act as the main bridge between cross-teams
Stay Close to Customers
- Lead product demos, qualify opportunities, and manage strategic customer accounts
- Support the team on complex deals and help drive cross-sell and upsell opportunities
- Stay hands-on with customers to understand market needs and continuously improve the sales approach
What we’re looking for
- Senior-level experience in B2B SaaS sales or account management
- 1–2+ years of experience leading, mentoring, or coaching a Sales or Account Management team
- Proven success managing SMB and enterprise customers, ideally in the MarTech, SaaS, or agency space
- Strong experience building and improving sales processes, managing pipelines, and working with CRM systems
- Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar) to make informed decisions
- Comfortable using AI tools to improve productivity and customer interactions
- Excellent communication, presentation, negotiation, and stakeholder management skills
- Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams
- Fluent English
Would be a plus
- Experience with data integration, ETL, or analytics platforms such as Coupler.io or similar products
Skills Required
- Senior-level experience in B2B SaaS sales or account management
- 1-2+ years of experience leading, mentoring, or coaching a Sales or Account Management team
- Proven success managing SMB and enterprise customers, ideally in MarTech, SaaS, or agency space
- Experience building and improving sales processes, managing pipelines, and working with CRM systems
- Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar)
- Comfortable using AI tools to improve productivity and customer interactions
- Excellent communication, presentation, negotiation, and stakeholder management skills
- Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams
- Fluent English
- Experience with data integration, ETL, or analytics platforms such as Coupler.io or similar products
What We Do
Railsware is a product studio with two main focuses – Railsware products and consultancy services. Railsware Products: Mailtrap.io, Coupler.io, and TitanApps.io were initially created as simple in-house tools. They quickly got recognition in the community and became commercial products with a multi-million user base, steady growth, and ambitious plans. As for consultancy services, we build great web and mobile solutions focusing on clients’ essential business objectives, creating value for the end-users, and ensuring products’ steady growth. No matter what products Railsware is working on, we always stick to the three simple principles: 🔸 do what makes sense 🔸 take responsibility 🔸 improve and share your craft As a result, we can boast of many successful products that help people on various levels. Like these: 🔹Calendly - an online appointment scheduling platform that we’ve been supporting from the ideation to a $3.5 billion business. 🔹BrightBytes - a research-based decision support platform. Railsware extended the BrightBytes tech team to help build complicated parts of projects till the moment when Google acquired BrightBytes. 🔹DoctorOnlineUA - a free online platform for Ukrainians who require physical and mental health advice but don’t have access to qualified medicine. During the first six months, more than 1600 consultations have been held for free. At Railsware, we value freedom, remote and a flexible schedule, and a balanced workload. We guarantee easy-going onboarding, a clear but flexible development plan, and the ability to take responsibility for decision-making through a holacratic team structure. No wonder, an average Railswarian stays in the company for around 5 years! We invest in building a strong team choosing people who care about their work and are dedicated to their projects. Is that what you were looking for? Join Railsware now, find your new Career Match - https//railsware.com/careers
