ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.
The Role
ITHAKA is looking for a self-motivated and teamwork oriented Lead Account Coordinator to sustain and grow participation in ITHAKA’s products and services with government, non profit, and corporate accounts in North America.
We're seeking a dynamic individual who is excited to help ITHAKA expand our footprint in a growing market. As Lead Account Coordinator, your top priorities will be supporting existing business accounts and expanding the reach of ITHAKA’s products and services by engaging with new accounts. Through your excellent account support, lightning quick response times, and creative management of procurement processes you’ll work to grow participation in our existing products and build momentum for new services and business models we have in development.
In this role, you’ll have an exciting opportunity to work on the front-lines of our community as ITHAKA & JSTOR transform to meet the changing needs of scholarly research and education.
The deadline to apply for this position is Monday, October 21st.
Responsibilities
- Provide account support in the form of responding to incoming inquiries and leads, supporting all account needs related to product information requests, price quotes, orders, trial set up, and license negotiation.
- Engage with your account contacts over email, phone, and via virtual meetings to answer questions and generate enthusiasm for ITHAKA products and services.
- Provide detailed documentation of account, opportunity, and record-keeping data in ITHAKA’s CRM for your assigned institutions.
- Strengthen expertise in your market area and understand the unique needs of the accounts that you serve, with a particular focus on government accounts and buying requirements.
- Participate in proactive outreach campaigns and collaborate closely with other account owners in your region to grow participation in ITHAKA products and services.
- Other duties as assigned.
Experience and Skills
- Creative thinker who is adept at problem solving.
- Exceptional verbal and written communication skills.
- Ability to effectively demonstrate our product functionality including the digital content and platform tools.
- Proven experience reading and interpreting complex procurement documentation.
- Advanced prioritization skills and managing a high volume of incoming inquiries.
- Adaptable and comfortable operating in an environment of change and transformation.
- Proficiency in MS Word, PowerPoint, and Outlook.
- Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.
- Intermediate Excel skills including VLOOKUP and Pivot Tables preferred.
- Experience working with government accounts or procurement processes is a plus.
Work Authorization and Sponsorship
ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.
Compensation and Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $60,000 - $70,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.
#LI-JS1 #LI-REMOTE
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at [email protected]. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at [email protected].
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.
Top Skills
What We Do
ITHAKA's mission is to expand access to knowledge and education around the world. We started in 1995 with a simple idea: digitize the materials in university and college libraries to preserve them and make them available online to people everywhere. Today, we do that and so much more.
Our 300+ staff - everyone from software developers, designers, and editors, to quantitative analysts, human resource specialists, and marketers - work to deliver four services developed to advance our mission.
JSTOR and Artstor are digital platforms expanding access to knowledge by making thousands of books, journals, images, and primary sources available to millions of students and researchers in 170 countries.
Portico is a global archive preserving nearly 500 terabytes of digital research content for libraries and publishers to ensure it's accessible for future generations.
Ithaka S+R is a strategic consulting group providing research to help colleges, universities, and museums with challenges like enrolling more low-income students and veterans, increasing diversity in their workforce, transitioning to digital environments, improving learning outcomes and graduation rates through the use of adaptive learning technologies, and re-vamping what college means through an inclusive focus on micro-credentials.
