L&D Communications Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This position is responsible for the development of educational and training content, project management of communications and overall management of repositories for Visa Direct Change and Knowledge Network team. Responsibilities include working with cross-functional teams to write and edit content, support management of content and communication consistency across all content channels. Specifically,

• Analyze learning aims and objectives and work with colleagues and subject matter experts (SMEs) to design content for live presentations
• Organizing training sessions and supporting hosting and content development for the sessions
• Manage communication channels providing transparency of training and education deliverables across internal teams
• Revise and rewrite existing content to meet design standards
• Create interactive media and activities to support learning across different channels
• Adapt instructional materials to meet multiple channel requirements (e.g., documentation, on demand)
• Plan and successfully implement internal reviews and subsequent updates of all content and associated activities prior to delivery
• Maintain project documentation, content version control processes and internal/external repositories throughout the project lifecycle
• Work effectively with colleagues to create compelling and engaging deliverables that accomplish objectives
• Assist management with strategic and tactical roadmap learning plans
• Ensure comprehensive editing for grammar, usage, consistency, accuracy and style
• Proactively identify and resolve gaps in the content development support structure and improve workflow processes
• Manage concurrent content development projects effectively and on time and within budget.

This is a global position and will require communication with staff across multiple regions and time zones. Some flexible work scheduling (early or late) may be necessary periodically for scheduled regional conference calls.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week, specifically Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Excellent writing and instructional design/development skills required
• Strong knowledge of the Microsoft Office suite of products required
• BA in a related field required
Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD in progressive instructional design and editorial experience, preferably within the payments industry. Knowledge of Visa products, services, and operations a plus.
• Strong project management skills and ability to prioritize work, handle multiple projects simultaneously with a high level of accuracy and attention to detail required, ability to complete projects on time
• Initiative and independent judgment is required to search out solutions within context of broad goals and long-term objectives
• Team player with the ability to work and communicate effectively across multiple departments and levels of management, yet self-motivated and able to work independently
• Ability to adapt to change quickly, and enthusiasm and resourcefulness when tackling unfamiliar tasks and requests
• Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700.00 to 200,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.