LCO Coordinator

About The RoleThe goal of the Luxury Consignment Office Coordinator is to organize resources on behalf of the department, ensuring processes are executed to a high standard while increasing productivity and consignor satisfaction. This role will support the back-of-house operations; processing all inbound products, completing all administrative tasks, and communicating with our internal partners in order to maintain service level agreements at all times. A key focus for this position is to oversee the production pipeline, including data management, and inventory control. This position will report directly to the Assistant General Manager, Supply.

What You Get To Do Everyday

• Organize delivery of inbound consignment from the sales and vendor teams, and in-person appointments

• Receive and locate all consignments into our operating system - ensuring all consignments are accurately counted with the correct NPL label or packing list.

• Communicate with internal partners on any adjustments or clarification needed on consignments.

• Maintain deadlines in our service level agreements in partnership with the valuation and client manager team.

• Oversee logistics of outbound shipments or transfers to our eCommerce facility or returns to consignors in a timely manner

• Ensure all data is accurate and up to date in our client management system 

• Assume responsibility for loss prevention and safety guidelines within the location, including the organization of space. 

What You Bring To The Role

• Verbal and written communication for understanding production requirements and explaining these needs to employees and consignors. 

• Experience in customer service is a plus 

• Ability to work in a fast-paced environment

• Organized and time management on multiple tasks, sometimes at once. 

• Reliable with patience and professionalism 

• Ability to problem solve on any challenge or inefficiencies to gain the best results 

• Attention to detail to ensure all specifications are met.

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• Find out more about our Benefits here.

The expected hourly rate for this role is $18.53-$22.29. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.