LCL & FCL Order Management Team Lead

LCL & FCL Order Management Team Lead

Landside Operations Execution includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers.
Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.

Key Responsibilities:

• Lead daily operations of the LCL and FCL Order Management teams, assigning responsibilities, ensuring adherence to SOPs and SLAs, and maintaining compliance with internal controls and file management standards.
• Serve as the primary escalation point for issues related to order handling delays, billing discrepancies, and non-conformance, proactively resolving problems in collaboration with internal and external stakeholders.
• Engage with customers and partners through regular meetings alongside the Account Team, Operations, Product, and Procurement to align on performance, resolve issues, and drive process improvements.
• Contribute to strategic account development by supporting planning efforts, attending customer reviews, and identifying opportunities to grow the relationship beyond LCL and FCL scope.
• Monitor and improve team performance through regular KPI reviews, driving continuous improvement initiatives, and ensuring alignment with customer expectations and internal goals.
• Develop team capabilities by managing staffing and onboarding, conducting skill assessments, delivering targeted training, and fostering a culture of accountability and engagement through regular team communications and development reviews.

What we are looking for:

• Prior experience in a service-oriented company (B2B or B2C), with hands-on involvement in order management and/or execution.
• Educational background relevant to the maritime, logistics, or supply chain sectors, supporting a long-term career in operations.
• Familiarity with LCL and FCL operations is an advantage, though not a strict requirement.
• Experience using order management systems, ideally within the transportation or logistics industry (e.g., CargoWise One).
• Strong communication skills with a customer-centric approach, comfortable engaging directly with clients and third-party vendors.
• Proven ability to prioritize and manage workload effectively, particularly for orders with timelines that span multiple days or weeks.
• Demonstrated ownership mindset, with a proactive attitude and commitment to upholding Maersk’s standards, products, and values. 
• Polish and English skills are a must.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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