LCC Analyst II

Job Description:

Position Overview

The LCC Analyst II plays a key role within the Licensing, Contracting and Compensation team. This role will be the first point of contact for any day-to-day and escalated inquiries received from internal and external partners via phone, email and other communication mediums. The Analyst II will ensure that each situation is met with urgency while delivering clear, accurate and concise resolution on complex inquiries. The LCC Analyst II is a key point of contact for Succession and Continuity arrangements as well as assisting in training any new team member.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Responsibilities

• Assist Financial Professionals and Field Office staff by responding to a broad range of inquiries

• Providing first point of contact for escalated or complex inquiries

• Work closely across LCC and other areas of the company as necessary to resolve compensation, contracting and other issues associated with functions performed in the department

• Maintain an attitude of excellence, focused high quality, superior customer service and conveying an attitude of urgency

• Communicate verbally and in written form in a clear, concise, and organized manner, and on a level that meets the needs of the person or situation

• Handle difficult situations with tact and professionalism

• Research inquiries using the Penn Mutual systems and knowledge of life and annuity product features and functionality

• Analyze transactions that impact compensation, contracting and other functions performed in the department and provide clear explanations and responses to inquiries

• Understand and adhere to key risks and mitigating controls of the department

• Process commission adjustments, agent changes, broker dealer changes, contracting, demographic, and other transactions as designated. This role may have limited access to certain transaction types to maintain prudent Segregation of Duty protocols – but the LCC Analyst II understands critical aspects of upstream and downstream systems regardless of access limitations

• Understand critical components of all departmental functions and provide assistance to specialty tasks including but not limited to Succession Planning processes, Broker Dealer interactions, multi-channel value propositions and other field or financial professional activities as designated

• Partner with Life and Annuity Services, Life and Annuity New Business, Payroll, Sales, Product, Actuary, Financial Distribution, Audit, Compliance, Finance and other internal partners

• Complies with all company and site policies and procedures

• Successfully completes regulatory and job training requirements as designated

Skills & Abilities

• Broad understanding of the Annuities and Life Insurance Industry, with a detailed knowledge and experience in contracting and compensation functions

• Strong analytical and organizational skills with attention to detail and ability to interpret data, identify trends and make data-driven decision to improve business outcomes

• Excellent customer service and communication skills, both verbal and written

• Strong technical skills with MS office products including MS Excel, MS Word, and MS Outlook

• Proactive attitude with ability to work in a team environment and desire for continuously learning

• Deep understanding of risk and control functions, reconciliations and the regulatory environment

• Strong math aptitude with an understanding of general accounting principles and state contracting requirements.

• Strong ability to work with others in a collaborative remote team environment

Education

• College degree or equivalent work experience

Experience

• Minimum of 3 years of related work experience

Base Salary Range : $64k-$70k

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.