Launch Quality Engineer

Sorry, this job was removed at 07:17 p.m. (CST) on Friday, Oct 18, 2024
Be an Early Applicant
Detroit, MI
Hybrid
5-7 Years Experience
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The Role

Description
Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to Warren, MI on a full-time basis.
The Role
CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. This position supports the Service Learning Center processes by coordinating the servicing of company owned vehicle repairs and to ensure all quality issues are identified, captured, resolved, and communicated.
What You'll Do (Responsibilities):

  • Coordinate CTF and QRD (as needed) vehicle activities throughout the Service Learning Center & Collision Repair Technical Center.
  • Assist in managing shop workflow and responsible for vehicle through-put
  • Coordinate SWAT activity for CTF vehicle audits and repairs
  • Work with technicians to ensure service tools, service information, etc is accurate prior to vehicle launch
  • Coordinate all special projects involving Brand Quality, Suppliers, Engineering, Product Investigations, etc.
  • Work with the parts department on part availability and service coordination issues
  • Ensure SLC activities are completed during normal hours of operation or support and plan OT as required
  • Maintain safety in the workplace and enforce all safety requirements on shop floor and shipping dock
  • Strive for customer satisfaction by ensuring all customer needs are met in a timely manner
  • Support all functional business partners including: Brand Quality, Program Quality, Engineering, Supplier Quality, FPE, Labor Time, Electronic Parts Catalog, Service Information, Product Investigations, etc.
  • Assist in special assignments, projects, and initiatives as required
  • Support first shift operations on site - 7am - 4 PM
  • This job may be eligible for relocation benefits


Additional Description
Your Skills & Abilities (Required Qualifications):

  • Bachelor's degree
  • Strong knowledge/experience of automotive systems and/or dealer service lane operations
  • Demonstrated commitment to customer focus
  • Strong analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues.
  • Demonstrated ability to manage multiple projects while being able to prioritize multiple requests.
  • Demonstrated initiative for reaching beyond work assigned to improve output and/or help others
  • Strong oral & written communication skills
  • Proficient in the use of Microsoft Office products, Excel and Outlook are key


What Will Give You a Competitive Edge (Preferred Qualifications):

  • 5 years minimum automotive, technical, or service equivalent experience
  • Working knowledge of Dealership Service Lane Experience, Parts, and Warranty Business & Processes
  • Working knowledge of field operations, engineering, manufacturing, quality team processes
  • Working knowledge of Labor Operations, Part Release, and Service Information development
  • Familiarization of Dealer Management Systems (Tekion, CDK)
  • Familiarization of Company Vehicle Operations (CVO) and CTF Vehicle Policies


GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

What the Team is Saying

Divya
Eseme
Kendra
Navya
Charles
Victoria
Sri
Jeremiah Hamlin
The Company
HQ: Detroit, MI
165,000 Employees
Hybrid Workplace
Year Founded: 1908

What We Do

At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.

Why Work With Us

At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

General Motors Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.

Typical time on-site: 3 days a week
Company Office Image
HQDetroit Renaissance Center Global HQ
FR
IL
NO
NZ
Alvear, Santa Fé
Company Office Image
Austin IT Innovation Center
Bengaluru, IN
Bogotá, CO
Company Office Image
Charlotte Technical Center
Huechuraba, Santiago Metropolitan Region
Indaiatuba, São Paulo
Kapuskasing, Ontario
Langley, British Columbia
Ireland IT Innovation Center
Markham, Ontario
Melbourne, Victoria
Mexico City, MX
Company Office Image
Milford, MI
Company Office Image
Mountain View Tech Center
Münster, DE
California Design Center
Oshawa, Ontario
Company Office Image
Pontiac Engineering Center
Ramos Arizpe, Coahuila
Company Office Image
Roswell, GA
São Caetano do Sul, São Paulo
Silao, Guanajuato
Company Office Image
Global Technical Center
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account