Chewy Vet Care's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. Within Chewy Vet Care, the Chewy Health team is focused on redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
As part of this mission, Chewy Vet Care is hiring a Launch Operations Manager - Chewy Vet Care to help us scale a connected, seamless omnichannel customer experience for clients of our Chewy Vet Care practices. Reporting to the Senior Director, CVC Operations, this leader will be responsible for our new Chewy Vet Care launches. You will act as the primary operations project manager for all launch activities as we scale and ensure that all practices are operationally ready fora timely launch.They are a highly organized individual with an understanding of all aspects of a project in addition to solid project management skills.
Our ideal candidate is an experienced operator with strong general management skills, a passion for inspiring, motivating, developing, and empowering teams. They will also deliver results and scale a rapidly growing business. The Launch Operations Manager will be a key leader and mentor in a high-pace environment, demanding clear and effective leadership.
What You'll Do:
- Build practice launch standard work cadences for the operations team
- Build standard processes in the field to develop standardized playbooks.
- Prepare, publish, distribute and maintain the operations project schedule for all cross-functional collaborators
- Monitor multiple launch projects progress, incorporate resolutions to potential project delays and communicates project status to leadership on a timely basis
- Partner with recruiting to participate in new practice interview loops and skills assessment days to attract top veterinary talent.
- Perform gap analysis between physical processes and future operations needs and have the ability to vet project requests and prioritize them accordingly
- Build structured prioritization and change management processes
- Identify and recommend operations improvement opportunities to meet ever increasing business requirements
- Travel as a launch operations manager is required and depending on the current practice assignment(s) could range up to 80%.
What You'll Need:
- BA/BS degree in Business, Engineering, Leadership or equivalent experience (3+ years of Operational Leadership roles)
- 5+ years' experience functional experience in implementing process changes and managing large complex projects
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- Superior sense of ownership paired with a high-quality bar and an unshakable growth mindset.
- Strong leadership skills and experience developing and managing a high-performance team.
- Demonstrated success in building a culture of experimentation, learning, and innovation.
- Inspirational leadership skills and entrepreneurial spirit.
Bonus if you:
- MBA or equivalent degree
- Experience leading operations for a multi-site veterinary group OR human health clinic
- Strong understanding of the overall pet care industry and recent trends
- In depth experience and understanding of the veterinary profession in the US
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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