⚡ ROLE SNAPSHOT
- Role: Customer Engagement Specialist (Software Compliance).
- Location: 100% Remote (LATAM).
- Type: Full-Time Contractor (starts with a 3-month trial).
- Pay: $800 USD Base + up to $200 USD Bonus per month.
- Top Requirements: Fluent English, own laptop (BYOD), and great communication skills.
👋 HELLO, WE ARE RUVIXX
Are you looking for a remote career where you can learn real skills in negotiation and data analysis?
We are on a mission to protect intellectual property and help businesses across Latin America use software ethically. We aren’t just a compliance team; we are partners to global software providers, helping them ensure their hard work is protected. We are looking for a Customer Engagement Specialist to join our team.
WHY THIS ROLE MATTERS
You will be the bridge between software providers and businesses. This isn’t a standard support role—it’s about research, communication, and finding solutions. You’ll help us manage anti-piracy efforts and ensure companies are compliant with their licenses.
✨ WHY YOU’LL LOVE WORKING WITH US
- 100% Remote: Work from the comfort of your home.
- Real Growth: We don’t just want you to work; we want you to learn. You’ll gain experience in international business strategy and CRM management.
- Clear Path: We start with a 3-month trial to make sure we’re a good fit for each other, with the goal of moving to a long-term contract.
💰 LET’S TALK NUMBERS (COMPENSATION)
We believe in transparency. Here is the financial breakdown for this full-time contractor role:
- Base Salary: $800 USD / Month (Fixed).
- Performance Bonus: Up to $200 USD / Month.
- Target Earnings: $1,000 USD / Month.
✅ WHAT YOU WILL BE DOING
- Leading Conversations: You’ll handle communications regarding software licensing and compliance cases via email, phone, and video.
- Digging into Data: You’ll review case details, analyze the situation, and keep our CRM organized and up to date.
- Finding Solutions: You will manage leads and use your negotiation skills to resolve compliance issues effectively.
- Sharing Knowledge: You’ll help us document processes and create reports to make the team stronger.
🎯 IS THIS YOU? (REQUIREMENTS)
- Experience: You have at least 1 year of experience in customer service, sales, or compliance.
- Location: You are currently living in LATAM.
- Language: You have excellent English skills (both written and spoken). You’ll be communicating with international partners, so fluency is key.
- Tech Stack: You are comfortable using Excel/Google Sheets and learning new CRM software.
- Equipment (BYOD): As this is a contractor role, you must have your own reliable laptop/computer, a headset for calls, and a stable internet connection.
- Personality: You are self-motivated, organized, and happy working independently in a remote environment.
⭐ BONUS POINTS IF:
- You have experience with software licensing or anti-piracy.
- You’ve worked in a B2B environment in Latin America before.
Skills Required
- At least 1 year of experience in customer service, sales, or compliance
- Currently living in Latin America
- Excellent written and spoken English fluency
- Comfort using Excel or Google Sheets and learning CRM software
- Own reliable laptop or computer
- Headset for calls
- Stable internet connection
- Self-motivated, organized, and able to work independently remotely
- Experience with software licensing or anti-piracy
- Previous B2B experience in Latin America
What We Do
A better way to visualize and manage your IP and brand through data-driven insights and analytics. Intellectual property are the lifeblood of any company and key to creating true brand value. Ruvixx leverages the power of data, actionable signals, and unparalleled insights to help leading companies increase revenue and maximize profit. Licensing: Stay in control of your licensing lifecycle from leads to revenue through actionable signals, deep insights, and powerful workflows across your business. Brand Protection: Improve your revenue and bottom line! Keep gray market, counterfeiters and brand infringers under control with real time business insights and a data centric approach. Request a demo today and see for yourself why leading companies like HDMI, Dolby, and Philips trust Ruvixx.
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