The Role
Oversee last-mile delivery operations across multiple dark stores in Mumbai. Responsibilities include managing field teams and workforce deployment, monitoring delivery routes, SLAs, inventory movement, and operational KPIs, coordinating with cross-functional teams, resolving bottlenecks, improving productivity and customer satisfaction, ensuring SOP and safety compliance, and supporting hiring, onboarding, training, and team development.
Summary Generated by Built In
Company Overview:
At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families.
Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential. At Sid’s Farm, we are passionate about ensuring that every product we produce meets the highest standards for you and your loved ones, while also creating a workplace where our employees can thrive and contribute meaningfully.
We are growing like never before, expanding our horizons in Hyderabad, Bangalore, and a few more locations soon. We are a solid family of 500+ employees and we are looking forward to more Culture Champions to enable every individual’s growth story.
JOB OVERVIEW:
Department: Supply Chain - Last Mile Operations
Location: Mumbai(Near Kandivali East)
About the Role:
We are looking for a highly driven Zonal Head – Last Mile Operations to oversee the
day-to-day execution of last-mile delivery operations across multiple dark stores
within an assigned zone. The role is responsible for ensuring operational excellence,
workforce management, service level adherence, and coordination across
cross-functional teams to deliver a seamless customer experience.
Key Roles & Responsibilities:
● Manage the overall operations of multiple dark stores within the assigned
zone.
● Ensure smooth execution of daily last-mile delivery operations while
maintaining service level agreements (SLAs).
● Lead and supervise Last Mile Executives (LMEs) to drive operational discipline
and process compliance.
● Monitor workforce planning, attendance, deployment, and manpower
availability across all assigned locations.
● Track route execution, delivery performance, and operational KPIs through
internal systems and dashboards.
● Coordinate with Mid Mile, Warehouse, Customer Experience, HR, and other
support functions for smooth daily operations.
● Identify operational bottlenecks and ensure timely resolution through effective
root cause analysis.
● Drive continuous improvements in productivity, route efficiency, delivery
quality, and customer satisfaction.
● Monitor inventory movement, stock availability, and operational readiness
across assigned dark stores.
● Ensure compliance with company SOPs, safety standards, and operational
guidelines.
● Review operational reports, analyze performance trends, and present
actionable insights to leadership.
● Coach, mentor, and develop the field operations team through regular reviews
and performance feedback.
● Support hiring, onboarding, training, and capability development of delivery
partners.
● Ensure timely closure of operational issues and maintain high standards of
execution across the zone.
Desired Candidate Profile:
● Graduate in any discipline; qualification in Supply Chain or Operations is an
added advantage.
● 2–5 years of experience in Last Mile Operations, Logistics, Supply Chain, FMCG,
Quick Commerce, or E-commerce.
● Experience in managing multiple operational sites and field teams.
● Strong leadership, problem-solving, and people management skills.
● Good analytical skills with experience using operational dashboards and
reports.
● Ability to work in early morning operational shifts as per business
requirements.
● Excellent communication and stakeholder management skills.
● Proficiency in Microsoft Excel and operational management tools is preferred.
Reporting To:
Last Mile Manager - Last Mile
Skills Required
- Graduate in any discipline
- Qualification in Supply Chain or Operations
- 2-5 years of experience in last-mile operations, logistics, supply chain, FMCG, quick commerce, or e-commerce
- Experience managing multiple operational sites and field teams
- Strong leadership, problem-solving, and people management skills
- Good analytical skills and experience using operational dashboards and reports
- Ability to work early morning operational shifts
- Excellent communication and stakeholder management skills
- Proficiency in Microsoft Excel and operational management tools
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The Company
What We Do
Sid’s Farm is an India-based direct-to-consumer dairy brand that produces and supplies pure, safe milk and other dairy products to families. Founded in 2013, it grew from serving a few families to more than 25,000. Its model combines dairy-product manufacturing with subscription and non-subscription ordering and local delivery, while emphasizing quality, safety, sustainability, and customer satisfaction through its Hyderabad operations.
