Lab supply operations SME

Executes day-to-day inventory & material management tasks at customer facilities, following a varied set of procedures. Tasks include the management and processing (storage, handling, inventory control and distribution) of critical materials used in laboratory and production environments, such as consumables, chemicals, solvents and reagents. Problems and issues are typically less concrete and frequently changing, like unexpected shortages of critical consumables due to supplier delays, differences between recorded inventory levels and actual stock, requiring an investigation into miscounts, misplaced items, or data entry errors, or expired chemicals or reagents that were not properly rotated, leading to waste and requiring adjustments to storage protocols. Problems and issues are solved by applying experience from comparable situations in the past and/or selecting solutions within known alternatives.​ Communicates inventory related information, activity records, service level metrics and other information requiring explanation or interpretation to team members, supervisors or customers.Job Description –>E2E Lab Supply Operations SME  Purpose of the Role

This role ensures the continuity, reliability, and efficiency of laboratory operations across multiple operational streams. Acting as the single point of contact and subject matter expert, the Cross-Stream Operations SME is trained across all Order Administration, Inventory Management, Scan, and Replenishment activities.

The position plays a critical role in securing material availability for research laboratories by managing the end-to-end order lifecycle, monitoring stock levels at Points of Use, and supporting replenishment processes. By maintaining a comprehensive, cross-stream view of operations, the role ensures seamless coordination, rapid issue resolution, and consistent service delivery across all activities. Due to the criticality and complexity of order flows, approximately 50% of the role focuses on Order Administration, with the remaining time dedicated to data management, problem solving, communication and supporting the day-to-day order management when required.
The role requires versatility, adaptability, and strong coordination to support different operational needs and ensure service continuity.

Depending on the assignment, the scope may include chemistry-related products (chemicals, solvents, reagents), biological materials, and laboratory consumables, with flexibility to support additional categories when required.

Main Mission

Ensure support of laboratory supply activities by:

• Drive the day-to-day order management process
• Support the coordination of laboratory orders and goods reception,
• Support accurate inventory levels,
• ensuring timely replenishment at Points of Use,
• and supporting smooth, compliant, and efficient lab operations.
• Support our internal focus on safety

Key ResponsibilitiesOrder Administration & Goods Reception (≈ 50%)

• Support the upkeep of order related master data in different systems (Inventory manager, excel, Revvity,…)
• Support back-up for the full order cycle for laboratory materials: order entry, follow-up, reception, and invoicing.
• Support order issues and coordinate resolutions
• Monitor supplier confirmations and delivery dates.
• Communicate order status, delays, process updates or issues clearly to internal requesters.
• Support the team manager with the addition of SKUs to our automatic order management system. Discuss the addition with the internal requesters.
• Support basic warehouse activities (storage, organization, housekeeping).

Scan, Inventory Management & Replenishment

• Support the coordination of timely replenishment of consumables, reagents, and solvents.
• Create replenishment requests in SAP / Ariba.
• Support the coordination of the upkeep of our point of uses and stock areas, making sure they are organized, clean, and up to date.
• Ensure inventory master data accuracy.
• Support colleagues to ensure operational continuity during absences or peak activity.

Required Skills & Experience

• Experience or good understanding of Order Management and inventory processes.
• Knowledge of SAP / Ariba and MS Office (Excel).
• Attention to detail and strong organizational skills.
• Ability to manage priorities in a fast-paced environment and comfortable switching between operational tasks
• Willingness to work across different operational posts.

Soft Skills & Behaviors

• Polyvalent and flexible mindset.
• Service and customer-oriented approach.
• Clear and professional communication.
• Team spirit and reliability.
• Hands-on attitude and problem-solving mindset.
• Respect for quality, safety, and compliance procedures.
• Building trust with lab users and operational partners
• Acting as the reference person for cross-stream knowledge and training support
• Problem-Solving & Decision-Making Skills
• Continuous Improvement Mindset

Languages

• French: required
• English: Intermediate / professional understanding

Additional Information

• Full-time, on-site position based at UCB Pharma Braine-l’Alleud.
• Working schedule: Monday to Friday.
• The role requires flexibility to support different teams and activities according to operational needs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

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