Lab Services Support Supervisor (Upper Providence)

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleLab Services Support Supervisor (Upper Providence)
Location(s)Customer Site - PA

Job Description

​The Lab Services Support Supervisor is responsible for overseeing the daily operations of the laboratory, ensuring a safe, efficient, and well-organized environment for research and experimentation. This role includes managing personnel, maintaining equipment, overseeing budgets, and ensuring compliance with institutional and regulatory standards.​

Operational Management

• Supervise and coordinate daily lab activities to ensure the lab space is ready for science and equipment has received the appropriate service activities  

• Oversee inventory and procurement of lab supplies and materials  

• Ensure proper storage and labeling of chemicals and biological samples  

• Facilitate and coordinate the installation of capital equipment in the lab  

• Triage issues to effectively identify problems that can be resolved vs problems that require escalation  

• Monitor team workload and adjust resources as needed to meet the needs of the lab  

• Inspect work to ensure it meets quality standards and was executed following documented procedures  

• Coordinate with other departments as needed to align on service delivery  

• Track metrics and KPI's and proactively adjust ways of working to ensure targets are met  

• Demonstrate clear and effective communication with the customer, your team, and leadership  

• Serve as a liaison between staff and upper management  

• Report any shortages or maintenance needs via the appropriate channel  

• Liaise with vendors, facilities, and administrative departments  

• Ensure quality and EHS compliance of the team activities  

• Maintain safety documentation, including SDS, training logs, and inspection records  

• Coordinate safety Gemba's  

• Lead regular meetings with the scientists to share information and align on lab activities to ensure appropriate staffing and prioritization of tasks within the team  

Supervisory

• Monitor employee performance and provide training, mentor, and disciplinary action as needed  

• Communicate goals, updates and changes clearly and regularly with the team  

• Hold regular team meets and 1:1's with all direct reports  

• Coordinate onboarding and safety training for new lab members  

• Schedule and delegate tasks to support staff  

• Ensure compliance with company policies, procedures, and safety regulations.  

• Schedule shifts and manage time-off requests to maintain adequate staffing levels.  

• Address and resolve employee or customer issues in a timely and professional manner.  

• Maintain accurate records of attendance, productivity, and other performance metrics. Collaborate with other departments to meet organizational goals and Responsible for the hiring, onboarding, and training of new employees.  

•  Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Basic Qualifications:  

• High School Diploma or equivalent with 5+ years’ experience in a customer-facing role.
• Associates degree with 4+ years’ experience in a customer facing role.
• Bachelor’s degree with 3+ years’ experience in a customer facing role.
• 2+ years supervisory/management experience.

Preferred Qualifications:

• ​2+ years of experience in a scientific or laboratory environment.  

• ​1+ years of leadership experience  

• ​Associate degree or professional certification in a relevant field (e.g., Project Management, Six Sigma, Business Administration, Supply Chain).  

• ​Basic understanding of GLP/GxP and experience in a compliance-driven environment.  

• ​Familiarity with 5S principles (Sort, Set in Order, Shine, Standardize, Sustain).  

• ​Knowledge of chemical handling and safety practices.  

• ​Basic understanding of Occupational Health and Safety standards  

• ​Ability to read and interpret chemical labels and safety signage.  

• ​Familiarity with Good Documentation Practices (GDP).  

Critical Skills:

• ​Takes ownership of tasks and drives them to completion 

• ​Previous Managerial experience 

• ​Excellent interpersonal and communication skills with a customer-first mindset  

• ​Strong attention to detail required  

• ​Strong written and verbal communication skills.  

• ​Ability to follow oral and written instructions accurately.  

• ​Intermediate proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel).  

Physical Demands:

• Must be able to remains in a stationary position more than 25% of the time
• The person in this position needs to occasionally move inside and outside labs
• Occasionally operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds 
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Frequently operates a computer and other office equipment (i.e. multi-function machine)

Working Environment

• Job pace may be fast and job completion demands may be high.
• Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.
• Understand ergonomic relationship between people, equipment and working environment

The annual compensation range for this full-time position is $ 70,000 to $90,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.