The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.
Key Responsibilities:
Presales:
Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
Deliver technical presentations, demonstrations.
Post-sales:
Analyze customer's needs, and translate this into SLIMS workflows
Configure the SLIMS platform to match the lab's requirements
Build plugins for connecting instruments or displaying custom forms or portals
Act as the customer voice to influence future product design to meet customer needs
Lead or support project delivery, ensuring solutions are implemented effectively.
Train the customer.
Script a lab's in-silico tools into our integration framework
Deliver Openalab (CDS) solution along with SLIMS (LIMS) application
Project management for OpenLab solutions and SLIMS solution delivery.
Post-delivery:
Provide remote and on-site troubleshooting to maintain customer satisfaction.
Technical support for customers' critical escalations.
Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.
- Bachelor's or Master's Degree or equivalent.
- Typically, at least 4+ years relevant experience for entry into this level.
- Experienced of working on laboratory solutions and applications.
- Software affinity or programming skills such as Python and Java.
- Ability to grasp customer requirements and document the requirements
- Excellent communication and organizational skills.
- Outstanding analytical and problem-solving skills.
- Ability to build and foster good relations with customers.
- Team-oriented perspective.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Bachelor's or Master's degree or equivalent
- Typically at least 4+ years relevant experience
- Experience working on laboratory solutions and applications
- Software affinity or programming skills such as Python and Java
- Ability to capture and document customer requirements
- Excellent communication and organizational skills
- Outstanding analytical and problem-solving skills
- Ability to build and foster good customer relationships
- Team-oriented perspective
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
