Lab Application Support Analyst
We are currently looking to hire a Lab Application Support Analyst to join the Westbourne Lab IT services team.
The role will involve responding to and resolving Core Application issues, providing technical expertise and troubleshooting skills. Initial problem identification, assuming ownership for the investigation of IT issues, and ensuring that the problems are resolved in a professional and effective manner are key aspects of the role. Member of the Lab Information Systems team responsible for testing, implementation and supporting core applications (primarily LES Lab Execution System from BIOVIA) to ensure the smooth and efficient running of the application in a GMP/pharmaceutical environment.
Main Responsibilities:
- Providing second level IT support to mission critical core applications.
- Resolving problems, in depth problem analysis and identifying and documenting recommendations.
- Troubleshooting and evaluating issues including issue simulation and resolution.
- Liaison with the application vendors to co-ordinate problem resolution.
- Review Service Now incident and request queues/ daily check of outstanding open items with Lab users and Lab management
- Identification of enhancements based on repeating issues
- Monitoring of Lab activities for efficient use of lab system
- Report development for end user reporting
- Ability to communicate effectively, verbally and in written form in a mature corporate environment
Preferred Criteria:
- 1-2 years’ experience of scripting, coding or parsing scripts within or between applications
- SQL Script or similar development.
- Solid understanding of relational database management system.
- Experience working in a GMP pharmaceutical environment
Education and Training:
- Bachelor’s degree in computer science or equivalent 3-4 years IT work experience
- Preferred, recent Microsoft, CompTIA or ITIL certifications
Skills Required
- Provide second level IT support to mission critical core applications
- Troubleshooting, in-depth problem analysis and documenting recommendations
- Liaison with application vendors to coordinate problem resolution
- Review ServiceNow incident and request queues and perform daily checks
- Report development for end user reporting
- Effective verbal and written communication in a corporate environment
- Bachelor's degree in computer science or equivalent 3-4 years IT work experience
- 1-2 years' experience of scripting, coding or parsing scripts within or between applications
- SQL Script or similar development experience
- Solid understanding of relational database management systems
- Experience working in a GMP pharmaceutical environment
- Recent Microsoft, CompTIA or ITIL certifications
What We Do
Westbourne IT Global Services is a provider of technical and scientific support solutions specializing in the pharmaceutical, biotech, and life sciences industries. The company offers a unique blend of IT and pharmaceutical industry operational technology expertise, providing IT support, helpdesk, and consultancy services to businesses, laboratories, and pharmaceutical manufacturing facilities.
