Roles & Responsibilities:
- Perform remote and on-site tech support of hardware, software and network issues for various clients
- Design and implement network and server solutions to fulfill clients' business requirements
- Proactively monitor ticketing system to ensure timely resolution of client tech support issues
- Keep customers informed of incident progress, notify them of upcoming changes or outages
- Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites
- Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives
- Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions
- Assist technical support team members with any issues needing help or escalation
- Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability
- Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients
- Assist the project management team with creating IT proposals and plans
- Professionally document all work performed and submit accurate timesheets
- Leverage front-line client experience to identify sales opportunities
- Work with sales to create proposals for clients for new equipment or services
- Perform additional duties as directed by management in relation to your area of expertise
Technical Skills:
- Experience managing, configuring and deploying the following:
- Microsoft Windows Server 2016+
- Microsoft SQL Server 2016+
- Microsoft Hyper-V 2008+
- Microsoft 365 Identity and Access Management, Exchange Online, SharePoint, and Intune Microsoft Azure
- VMware vSphere 7.0+
- Cisco, Palo Alto, and Juniper switches, routers, and firewalls
- Network monitoring systems (SNMP, syslog, NetFlow)
- Backup software including Veeam and Datto
- RAID including various RAID controllers and general RAID knowledge
- SAN and NAS devices including iSCSI and NFS configuration
- VoIP including: FreePBX, Asterisk, Cisco UC, Microsoft Teams, etc.
Preferred Skills:
- Our ideal candidate may have experience with:
- ConnectWise, Microsoft 365 Purview, Dynamics, Power Automate, and Fabric
- Routing, VLAN, and VPN technologies
- Automation and scripting, preferably in PowerShell
- Linux server administration
Qualifications:
- University or college degree in IT or related field is preferred
- 10+ years experience working in IT Industry
- 2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity
- Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam
- Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
- Ability to multi-task with multiple clients under tight deadlines
- Ability to conduct research into a wide range of computing issues is required
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Possess and demonstrate excellent verbal and written communication skills
- Possess and demonstrate excellent interpersonal skills is a must as this is a customer- facing role
- Proven technical, analytical and problem-solving skills
- Highly self-motivated and directed with a passion for technology and IT
Skills Required
- 10+ years experience working in IT Industry
- 2+ years minimum experience working at a managed IT services provider in a System Administrator capacity
- Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam
- University or college degree in IT or related field
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
