- Be part of a purpose-driven team making a real impact.
- Work in a supportive, inclusive, and agile environment.
- Access to ongoing learning, certifications and professional development.
- Flexible hybrid work options and great benefits.
We’re seeking a highly skilled and experienced L3 IT Systems & Cloud Engineer to join our dynamic team. This role is ideal for someone who thrives on solving complex technical issues, providing advanced support across infrastructure, networks, and systems, and mentoring junior team members. You’ll be responsible for managing escalated support requests, implementing robust IT solutions, and ensuring the stability and security of our technology environment for our clients.
If you’re passionate about innovation, proactive problem-solving, and delivering exceptional service, we’d love to hear from you.
About Us
We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
This is a great time to join our Service Operations Team as it embarks on a transformational journey to support the growth of our business. Reporting to our Service Operations Manager, you will be a key member of our fast-paced team.
Key Responsibilities:
- Manage and troubleshoot L3 incidents (P1/P2) with a view to apply permanent measures
- Perform minor and major infrastructure changes
- Take a lead role in reviewing IT environment and technically providing fit for purpose recommendations
- Mentor our L1/L2 team by knowledge sharing
- Proactively identify and raise technical issues that could lead to potential risks
- Be a champion to document and update technical knowledge base
- Participate in rotational On-Call responsibilities
- Serve as a technical advisor, guiding decisions with evidence and industry best practices
Requirements
- Minimum 6 years’ experience or more as a Systems Engineer or similar role
- Readiness to perform and grow within a fast-moving MSP environment
- Proven record and hands-on experience for core technologies like:
- Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune, Autopilot)
- Email Routing and Security Gateways (Mimecast, Defender)
- Endpoint protection (Sophos, CrowdStrike, Defender or similar)
- Basic Network knowledge
- A security-first mindset (compliance & risk) with a proactive approach to prevention
- Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
- Strong interpersonal and communication skills that inspire trust, influence outcomes, and demonstrate role-model leadership
To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and always be curious to enhance your knowledge and skills through our well supported training program.
Benefits
Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.
Here are some of the best things about working at The Missing Link:
- Flexible working arrangement - hybrid with 3 days in office per-week
- Supportive environment and fun collaborative culture
- Training / mentoring programs
- Regular, fun social events
- Daily breakfast, monthly staff lunch
Top Skills
What We Do
Established in 1997, The Missing Link was born from a vision to help businesses achieve their goals with the right IT solutions and services. We continue to deliver on this promise, helping your business achieve more by transforming your IT for better business performance. Whether your requirements are large or small, we have you covered with our core offerings including IT & Cloud, Cyber Security and Automation.
With businesses more reliant on information technology than ever before, staying ahead of innovation and trends in IT is increasingly complex. With a proven framework and specialised advice we will; lead you through the process, simplify your IT environment and secure your most important assets. By transforming your environment this way, we aim to strengthen the link between business objectives and IT strategies, so you don’t have to. In the world of fast-paced technology we are here to help organisations every step of the way, leaving your team free to focus on your business.
With over 20 years’ experience we’re recognised as industry leaders and accredited to the highest levels in the design, delivery and support of the latest technologies. We partner with market-leading global and local vendors to deliver you world class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.
We are the missing link between where you are and where you want to be.
