L2-L3 Application Support Engineer

About the Role:

OSTTRA India

The Role: Application Support Engineer

The Team: Application Support is a global team that provides technical support across the suite of OSTTRA products. The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues whilst continually improving our platforms. Our work helps ensure that OSTTRA provides a high-quality service and maintains client satisfaction.

The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.

What’s in it for you: 

OSTTRA is seeking an Application Support professional to join the Application Support Team. The role encompasses 2nd line technical application support as well as integration support for our Trade Processing applications. This person will report directly to the regional support manager and work closely with an experienced global team to contribute to the quality of our support.

You will have 6-10 years’ experience of Application Support & Project Management to meet the needs of our expanding portfolio of Financial Services clients. 

This role presents an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.

Responsibilities: 

• Your duties will include providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing.

• You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.

• The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.

• Liaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.

• Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identifying and communicating technical resolutions in English.

• You will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.

What We’re Looking For: 

• University graduate or equivalent with background of bachelor’s in computer science.

• Ability to read and trace Java, C++ and/or scripting languages.

• Possess the understanding of PAAS and implementation with OpenShift.

• Experience or having high motivation to pick up cloud implementation on AWS.

• Experience in handling client issues and expectation management.

• Experience in Application Support, software development and deployment (SDLC).

• Good Unix skills, including scripting experience.

• Experience of XML and XSLT.

• Experience of databases including SQL scripting, preferably but not limited to Oracle.

• Good understanding of messaging platforms and protocols like FIX and IBM MQ.

• Understanding of networking principles, its practical uses and basic troubleshooting.

• Experience in encrypted connectivity channels utilizing SSL and TLS.

• Have experience of working in the Finance Industry.

• Knowledge of the Financial OTC Derivative and FX products.

• Good understanding of Application Support processes.

• Awareness of Derivatives products and post trade processing (desirable).

• Be flexible regarding hours including weekends and public holidays.

• Knowledge of financial protocols like FIX, FPmL, TOF etc

• Ability to understand Application architecture, and able to effectively navigate to the problem area.

• Ability to apply analytic methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting.

• Ability to understand business workflow and tie to technical implementation.

The Location: Gurgaon, India

About Company Statement: 

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimize processing to drive post-trade efficiencies.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 
Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)