The Role
Provide local and remote Level 2 desktop support: troubleshoot hardware/software (Windows and macOS), manage printers and mobile devices, perform preventative maintenance, document ticket resolutions, and coordinate with supervisors to meet SLAs and support consistency across shifts.
Summary Generated by Built In
WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT SAMUT PRAKAN, THAILAND!
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:
- The Band 2 – Desktop Technician will provide day-to-day local and remote desktop support, troubleshooting hardware and software issues, and documenting resolutions in a ticketing system.
- Customer Interaction: The technician will facilitate customer resolutions and engage with supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
- Technical Responsibilities: Responsibilities include installing, upgrading, and troubleshooting various operating systems (Windows and MAC) and applications, as well as providing support for printers and other hardware.
- Preventative Maintenance: The role involves performing general preventative maintenance tasks on computers, laptops, and printers, along with remedial repairs on authorized peripheral equipment.
Requirements
What you need:
- Bachelor Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months’ years of IT experience.
- Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Language & Communication: Fluent in both spoken and written Thai and English.
Benefits
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Thailand and be at the forefront of IT support excellence!
Skills Required
- Bachelor degree or equivalent in Computer Science or related field
- CompTIA A+ or Microsoft Certified Professional (MCP) or better
- Minimum of 18 months IT experience
- Experience with mobile device management for iOS and Android
- Experience with enterprise encryption solutions
- Windows PC/laptop management via Active Directory
- Ability to multi-task, prioritize, and meet SLAs
- Willingness to work off-hours and weekends for projects or emergency support
- Fluent spoken and written Thai and English
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The Company
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
