WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT PAKISTAN!
Excis is a global IT support leader globally,
driven by innovation and collaboration. We’re looking for a proactive
Desktop Support Technician to manage hardware, software, and IT assets across
multiple locations. Join us for a rewarding career in a supportive, family-like
environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive
growth-oriented culture where individual achievements fuel team success. From
solving complex IT challenges to celebrating wins together, we put our people
first. Start your journey with Excis and grow with us!
What You’ll Do:
- Keep
technology running at its best by diagnosing hardware issues, replacing faulty
components, upgrading devices, and using diagnostic tools to quickly
resolve technical problems.
- Take
ownership of IT assets by managing inventory, tracking stock movements, maintaining
accurate records, and ensuring the right equipment is available when
needed.
- Support a
dynamic IT environment by collaborating with technical teams, preparing inventory and
trend reports, traveling to customer sites when required, and helping
improve overall service operations.
Requirements
What You Need:
- 2–4 years of
experience in
desktop support or a similar IT support role.
- CompTIA A+
certification (preferred) or at least 3 years of equivalent hands-on experience.
- Experience performing warranty
hardware repairs for HP, Dell, and Lenovo devices, including parts ordering, replacement, and
returns.
- Strong knowledge of Windows OS, with the ability to
troubleshoot, rebuild, and deploy systems.
- Familiarity with macOS, iOS,
and Android device support.
- Proficiency in Microsoft
Office,
antivirus solutions, desktop applications, and client-specific software
troubleshooting.
- Strong analytical and
troubleshooting skills with the ability to resolve common IT issues
independently.
- Excellent customer
service and verbal/written
communication skills in English; conversational local language is an advantage.
- Detail-oriented, organized,
and capable of managing multiple priorities in a fast-paced environment.
- Able to work independently,
collaborate effectively with teams, and provide sound technical
recommendations.
Benefits
Why Join Us?:
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Karachi, Pakistan and be at the forefront of IT support excellence!
Skills Required
- 2-4 years of experience in desktop support or similar IT support role
- CompTIA A+ certification
- Experience performing warranty hardware repairs for HP, Dell, and Lenovo including parts ordering, replacement, and returns
- Strong knowledge of Windows OS with ability to troubleshoot, rebuild, and deploy systems
- Familiarity with macOS, iOS, and Android device support
- Proficiency in Microsoft Office, antivirus solutions, desktop applications, and client-specific software troubleshooting
- Strong analytical and troubleshooting skills to resolve common IT issues independently
- Excellent English verbal and written communication skills (conversational local language advantageous)
- Detail-oriented, organized, able to manage multiple priorities and work independently or in teams
- Willingness to travel to customer sites when required
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
