L2 – Apigee + Microservice

Job Title: Site Reliability Engineer (SRE) – L2 Support (Apigee + Microservices)

Job Summary

We are seeking an analytical and technically skilled SRE – L2 Support Engineer with 2 to 3 years of experience specializing in API management and microservices infrastructure. In this role, you will act as the escalation point for the L1 monitoring team, taking ownership of deep technical triage, debugging complex application errors, and optimizing API gateways. You will focus on maintaining high uptime for critical banking application platforms, identifying systemic errors, and implementing permanent fixes or automated workarounds within a fast-paced cloud environment.

Key Responsibilities

L2 Triage & Advanced Incident Management

• Escalation Ownership: Act as the direct L2 technical escalation point for complex infrastructure, application, and API connectivity issues routed from L1.
  
• Deep-Dive Debugging: Analyze verbose log traces, evaluate application stack metrics, and dissect error signatures to quickly pinpoint core system failures.
  
• Crisis Collaboration: Partner closely with L3 engineering, backend application development, and DevOps teams during major (P1/P2) production incidents to accelerate system recovery.
  

Apigee & Microservices Management

• Apigee API Administration: Troubleshoot API proxy execution issues, configure security policies (OAuth, API keys, spike arrests), resolve SSL handshake errors, and debug payload routing failures.
  
• Microservices Support: Monitor, debug, and trace distributed applications across complex microservice dependencies using distributed tracing logs.
  
• Kubernetes Orchestration: Manage cluster health, troubleshoot pod eviction or crash loops, view container resource limits, and run diagnostic deployments utilizing advanced kubectl commands.
  

Observability, Reliability & Automated Recovery

• Telemetry Dashboards: Navigate and customize production monitoring workflows within Datadog, Dynatrace, Prometheus, and Grafana to narrow down systemic bottlenecks.
  
• Traffic Routing: Manage and debug complex reverse proxy, routing, and header rules configured within enterprise Nginx web servers.
  
• Runbook Automation: Draft, refine, and execute technical runbooks and automated scripts to speed up manual triage and ensure consistent resolution steps.
  

Required Qualifications & Technical Skills

• Experience: 2 to 3 years of dedicated hands-on experience in an L2 Application Support, Infrastructure Engineering, or SRE environment.
  
• API Management: Strong hands-on engineering experience configuring and troubleshooting policies within Google Apigee.
  
• Microservices & Containers: Deep familiarity with Microservice architectures running on Kubernetes (K8s) (e.g., executing container troubleshooting, reading pod events, managing namespaces).
  
• Observability Toolsets: High competence investigating production incidents using tools like Datadog, Dynatrace, Prometheus, and Grafana.
  
• Web Server Architecture: Intermediate understanding of Nginx configuration structures, upstream load balancing, and performance tuning.
  
• Cloud & OS Infrastructure: Familiarity navigating Google Cloud Platform (GCP) systems along with strong Linux/Unix command-line tools for running performance diagnostics.
  
• Operational Flexibility: Preparedness to participate in rotating shift schedules (including weekend support coverage) to secure zero-downtime banking services.