About This Opportunity
We are looking for a motivated and technically driven L1 Fault Management Engineer - Data & IP to join our Network Operations Center (NOC) team at Ericsson. In this role, you will be part of a 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault diagnosis, incident management, and escalation handling across Data and IP network domains including CMTS, XGS-PON, Cisco/Juniper routing & switching infrastructure, and optical access networks.
This is an excellent opportunity for early-career network professionals to build deep hands-on expertise in broadband and IP technologies while contributing to Ericsson's mission of enabling a fully connected, intelligent world through operational excellence.
What You Will Do
Network Monitoring & Alarm Management• Monitor network alarms and events continuously through Network Management Systems (NMS) and OSS platforms on a 24x7 basis• Perform continuous surveillance across:
o CMTS (Cable Modem Termination Systems)
o XGS-PON Network Elements
o Cisco Routers & Switches
o Juniper Routers & Switches
o Optical Access Network Devices• Identify and prioritize service-impacting alarms based on severity and business impact• Perform alarm correlation to eliminate duplicate events and accurately identify root causes
Incident Management• Create, update, and manage incident tickets with accuracy in ITSM/ticketing tools• Ensure detailed documentation of alarm details, timestamps, and troubleshooting findings• Follow defined Incident Management and Escalation Procedures• Coordinate with L2/L3 teams, field engineers, and vendors for timely fault resolution• Track incidents end-to-end through to resolution and closure
First-Level Troubleshooting & Diagnostics• Perform first-level diagnostics for Data & IP network faults• Verify device reachability and connectivity using Telnet, SSH, and PuTTY• Check interface status, alarms, system logs, CPU and memory utilization• Execute predefined troubleshooting procedures and collect relevant logs for L2/L3 escalation• Validate network restoration post fault resolution
Altiplano AMS Operations• Monitor alarms and events through the Altiplano Access Management System (AMS)• Analyze access network faults and service degradation alerts• Perform basic troubleshooting and alarm validation using Altiplano dashboards and reporting tools
What You Will Bring
Technical Skills
Networking Knowledge:• Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet concepts• Basic knowledge of:
o Cisco Networking (IOS/IOS-XE)
o Juniper Networking (Junos)
o Broadband Access Networks
o XGS-PON Technology
o CMTS Architecture and Monitoring
Tools & Technologies:• Altiplano AMS• Grafana• NMS/OSS Platforms• ServiceNow / Remedy / JIRA
Educational Qualification:• B.Tech / B.E. in Electronics, Telecommunications, Computer Science, or Information Technology OR• Diploma in Electronics, Telecommunications, Networking, or equivalent
Preferred Certifications:• CCNA (Cisco Certified Network Associate)• JNCIA (Juniper Networks Certified Associate)• Networking Fundamentals Certifications
Skills Required
- Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet
- Knowledge of Cisco networking (IOS/IOS-XE)
- Knowledge of Juniper networking (Junos)
- Experience with CMTS architecture and monitoring and broadband access networks
- Knowledge of XGS-PON technology and optical access networks
- Use of Telnet, SSH and PuTTY for device reachability and diagnostics
- Experience with Altiplano AMS
- Experience with Grafana
- Experience with NMS/OSS platforms
- Experience with ITSM/ticketing tools (ServiceNow, Remedy, JIRA)
- B.Tech/B.E. in Electronics, Telecommunications, Computer Science, or IT OR Diploma in Electronics/Telecommunications/Networking
- CCNA certification
- JNCIA certification
- Networking fundamentals certifications
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
