Qualifications:
Proven experience in a 24/7 support model.
Understanding of ITIL frameworks and best practices.
Knowledge of SQL is advantageous.
Experience troubleshooting web applications.
Familiarity with reporting tools and generating service-related reports.
Hands-on experience with ticketing systems (e.g. Servicedesk).
Experience in managing escalation processes effectively.
Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.
Skills Required
- Proven experience in a 24/7 support model.
- Understanding of ITIL frameworks and best practices.
- Knowledge of SQL.
- Experience troubleshooting web applications.
- Familiarity with reporting tools and generating service-related reports.
- Hands-on experience with ticketing systems (e.g. Servicedesk).
- Experience in managing escalation processes effectively.
- Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
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