L1 Network Infrastructure & IT Support Executive Urgently Required at Ramnagar Uttarakhand - ( Job ID - 23768)

Job Description: L1 Network Infrastructure & IT Support Executive

Location: Mohaan, Uttarakhand
Salary: ₹25,000 – ₹30,000 per month (Depending on Experience & Skills)
Employment Type: Full-Time
Work Environment: Rotational 12-hour shifts with 24/7 operational coverage
Accommodation: In-house accommodation provided

Role Summary

A premium luxury hospitality property at Mohaan, Uttarakhand is looking for a technically skilled and disciplined L1 Network Infrastructure & IT Support Executive to serve as the first point of contact for day-to-day IT operations.

The role involves hands-on support for network connectivity, guest Wi-Fi, computers, printers, IP cameras, IP telephony, and other IT infrastructure. The ideal candidate should be comfortable working in a hospitality environment, possess strong practical networking skills, and be able to troubleshoot technical issues calmly and efficiently.

Key Responsibilities

• Provide first-level IT support for guest Wi-Fi, connectivity, captive portal, telephone, and other technology-related issues.
  
• Attend to guest and internal user complaints promptly and professionally.
  
• Conduct routine physical checks of network racks, switches, UPS systems, access points, and other IT infrastructure.
  
• Perform hands-on network tasks such as RJ45 crimping, Cat6 cable termination, I/O port punching, and LAN cable testing.
  
• Trace and troubleshoot physical network faults and connectivity issues.
  
• Replace faulty network switches, Wi-Fi access points, telephones, and other hardware when required.
  
• Conduct regular health checks of IP CCTV cameras and troubleshoot offline cameras.
  
• Assist with IP telephony and RJ11/RJ45 line connectivity.
  
• Maintain daily digital records of IT complaints, troubleshooting activities, and hardware replacements.
  
• Follow established IT SOPs and escalate critical network outages promptly to the technical support team.
  
• Maintain strict confidentiality and follow all data security and CCTV access protocols.
  

Qualifications & Experience

• B.Sc. in IT/Computer Science, BCA, B.Tech. in ECE/CSE, or 3-Year Polytechnic Diploma in Electronics & Communication.
  
• 0–2 years of experience in Desktop Support, Field Network Engineering, IT Helpdesk, or Hotel IT Support.
  
• Freshers with strong practical hands-on networking skills may also apply.
  
• CCNA, CompTIA Network+, or equivalent Hardware & Networking certification will be an added advantage.
  

Required Technical Skills

• Strong practical knowledge of RJ45 crimping and physical network troubleshooting.
  
• Basic understanding of IPv4, Static IP, DHCP, Subnetting, and Default Gateways.
  
• Familiarity with basic CLI diagnostic commands such as ping, ipconfig, tracert, and arp.
  
• Basic knowledge of PoE and network switches.
  
• Understanding of IP-based CCTV systems and Wi-Fi networks.
  
• Basic knowledge of IP telephony and hardware troubleshooting.
  
• Good computer hardware and desktop support skills.
  

Desired Candidate Profile

• Excellent troubleshooting and problem-solving abilities.
  
• Calm and composed while handling multiple technical issues.
  
• Good spoken Hindi and basic functional English communication skills.
  
• Polite and professional approach while interacting with guests and colleagues.
  
• Willingness to work in rotational shifts and a 24/7 operational environment.
  
• Good grooming, hygiene, and professional presentation.
  
• High integrity and respect for guest privacy and data security.
  

Why Join Us?

• Attractive salary package of ₹25,000–₹30,000 per month.
  
• In-house accommodation provided.
  
• Opportunity to work in a premium luxury hospitality environment.
  
• Exposure to large-scale network, surveillance, telephony, and IT infrastructure.
  
• Excellent learning and professional growth opportunities.
  

To Apply

Interested candidates may send their updated CV to [email protected] with the subject line:

“Application for L1 Network Infrastructure & IT Support Executive – Mohaan, Uttarakhand”