The Role
The L1 & L2 Support Engineer is responsible for supporting IT and OT operations, troubleshooting technical issues, and ensuring incident management processes are followed.
Summary Generated by Built In
Requirements
- Bachelor’s degree in IT, Computer Science, Computer Engineering, or related field.
- Minimum 3–5 years of experience in L1/L2 IT or OT operations support.
- Experience in ITS, traffic management, tolling systems, or 24/7 mission-critical operations preferred.
- Hands-on knowledge of VMware, vSphere, vCenter, vSAN, ESXi, and HCI/VxRail clusters.
- Working knowledge of SAP S/4HANA, CRM, databases, RSE systems, and back-office transaction flow.
- Familiarity with ITIL processes, incident management, change management, and SLA monitoring.
- Strong troubleshooting, documentation, and communication skills.
Skills Required
- Bachelor's degree in IT, Computer Science, Computer Engineering, or related field
- Minimum 3-5 years of experience in L1/L2 IT or OT operations support
- Hands-on knowledge of VMware, vSphere, vCenter, vSAN, ESXi, and HCI/VxRail clusters
- Working knowledge of SAP S/4HANA, CRM, databases, RSE systems, and back-office transaction flow
- Familiarity with ITIL processes, incident management, change management, and SLA monitoring
- Strong troubleshooting, documentation, and communication skills
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
