L1 Engineer

Title: L1 Support Engineer

Location: Bangalore

Role overview:

As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.

Responsibilities:

• Monitoring the implementation & operation of defined controls and recommendations.

• Support all Project & Operations as Level 1 support

• Understand project's working guidelines, technology, framework etc.

• Initial troubleshooting skills for OS/applications/Interfaces /DBs

• Vendor coordination skills, Monitoring & Reporting.

• Carry out routine activities & checklists.

• Taking ownership of customer issues until resolved, escalated or resolved.

• Monitor service through tools. Available 24X7 for support.

• Strict SLA compliance at all stages.

Essential qualifications:

• 1-2 years of relevant experience in production support.

• Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers) degree from a reputed University.

• Basic knowledge or working on windows and unix platforms.

• Should have good understanding of the commands in Linux

• Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).

• Excellent working familiarity with NMS tools , Ticketing tools and MS Excel

• Protocol and Packet analyzers (TCPDUMP, Ethereal)

• Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc

• Knowledge on log search using grep commands, extraction of data etc.

Interview rounds & assessments:

▪ Table for Two:

A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

▪ Beyond the Bio:

A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

▪ Manager Meetup:

A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be. With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.