Software Engineer- L1 Support

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Overview: 

Join our team as an IT Support and Integration Analyst, where you'll focus on analysing and resolving issues during order entry from external third-party applications to ZEISS Vision Care core ordering platform. We are looking for a candidate with expertise in the optical lens domain, technical proficiency in both legacy and cloud systems, and the ability to debug OAuth 2.0 authentication and authorization issues. 

Key Responsibilities: 

·       Issue Analysis and Resolution: 

o   Monitor and address issues related to order entry. 

o   Provide support by diagnosing and troubleshooting basic issues. 

o   Escalate complex issues to development team to support and collaborate on solutions. 

o   Document and track issues, resolutions, and process improvements. 

·       Technical Support: 

o   Understand system operations and workflows using technical knowledge. 

o   Collaborate with IT and development teams to resolve technical challenges. 

o   Troubleshoot issues in both legacy systems and cloud-based solutions. 

·       Expertise in spectacle lenses: 

o   Understand order processes and specifications in the optical lens domain. 

o   Work with domain experts to ensure accurate order processing and system alignment. 

·       OAuth 2.0 Debugging and Resolution: 

o   Support the resolution on issues regarding authentication and authorization together with  OAuth 2.0 experts. 

·       Communication and Collaboration: 

o   Communicate effectively with internal teams and external stakeholders. 

o   Provide updates and reports on system performance and issue resolution. 

o   Participate in meetings and contribute to continuous improvement initiatives. 

Qualifications: 

• Education: Bachelor’s degree in information technology, Computer Science, Optical Engineering, or related field. 
• Experience: 2-4 year of experience in technical support experience, preferably in the optical lens industry. 
• Familiarity with Azure API Management and cloud systems. 
• Experience with both legacy and modern systems integration. 

• Experience with ITSM and Salesforce 

• Technical Skills: 

• Proficiency in troubleshooting technical issues. 

• Strong understanding of Web Services, RESTful Architecture, and data formats such as XML and JSON. 

• Ability to analyse system logs and performance metrics. 

• Knowledge of OAuth 2.0 principles for debugging authentication and authorization related issues. 

• Soft Skills: 

• Problem-solving and analytical skills. 

• Strong communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proficiency in English Language; additional languages are desirable. 

• Preferred Qualifications: 

• Certifications in Azure Cloud or related technologies. 

• Understanding of optical lens specifications and order processing. 

• Previous experience in a support role within a manufacturing or optical lens company. 

Your ZEISS Recruiting Team: